Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Jordan

Ocean Springs,MS

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Walmart
04.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Environmental Services Housekeeper

Scarlet Pearl Casino And Resort
02.2020 - 04.2022
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Cashier

Murphy Express
05.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Field Inspector

Vanguard Emergency Management
08.2018 - 05.2019
  • Enhanced inspection efficiency by utilizing advanced technology and tools during field assessments.
  • Completed thorough written descriptions and took photographs to document conditions.
  • Drafted detailed reports on findings of inspections.
  • Examined relevant documents prior to inspections in order to become acquainted with property features.
  • Facilitated timely resolution of identified problems by promptly communicating findings to appropriate parties for corrective action plans implementation.
  • Developed strong professional relationships with clients, promoting open communication and fostering trust in the inspection process.

Team Member

McDonald's
04.2015 - 08.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Associate of Arts - Psychology

Mississippi Gulf Coast Community College
Perkinston, MS
05.2023

High School Diploma -

St Martin High School
Ocean Springs, MS
05.2014

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Conflict Resolution
  • Complaint Handling
  • Team Development
  • Spreadsheets
  • Microsoft Word
  • Microsoft Excel
  • Cash Handling
  • Communication

Timeline

Customer Service Representative

Walmart
04.2022 - 05.2024

Environmental Services Housekeeper

Scarlet Pearl Casino And Resort
02.2020 - 04.2022

Cashier

Murphy Express
05.2019 - 02.2020

Field Inspector

Vanguard Emergency Management
08.2018 - 05.2019

Team Member

McDonald's
04.2015 - 08.2018

Associate of Arts - Psychology

Mississippi Gulf Coast Community College

High School Diploma -

St Martin High School

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Ebony Jordan