EBONY KEARSE
Piedmont HealthCare
Lithonia,GA
1
Certification
11
years of professional experience
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Work History
Front Desk Coordinator/Medical Billing Assistant
9 Months- Greeted patients as primary point of contact, managing check-in/check-out processes to enhance patient experience.
- Verified demographic and insurance details. Collected co-payments from patients. Assisted in obtaining necessary pre-authorizations.
- Organized and coordinated appointment schedules for diverse departments, focusing on timely scheduling of ultrasound and MRI procedures.
- Performed detailed assessments of invoices to uphold billing accuracy for patients and facilitate correct internal payment processing.
- Drafted patient correspondence, including statement letters and fee notifications, to ensure clear communication of balances owed and billing policies.
Medical Secretary/ Scheduler
6 Years 4 Months- Manage patient check-ins, schedule appointments, handle insurance verification, and maintain confidential office records.
- Managed collection of deposit fees and payments to ensure accurate financial transactions.
- Facilitated communication by answering telephone calls, offering office information, and directing inquiries to appropriate staff members.
- Supported office staff and operational requirements with administrative tasks.
- Maintained office inventory and equipment by anticipating supply needs and expediting supply orders
Cashier
10 Months- Processed customer transactions efficiently at checkout, ensuring accurate scanning and coupon application to enhance customer satisfaction.
- Maintained organized checkout area, ensuring all supplies were stocked for smooth transaction flow.
- Processed transactions efficiently and accurately using POS systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
Sales Associate
1 Year 11 Months- Driven sales by greeting customers, offering product knowledge, and assisting with purchases.
- Processed transactions accurately using the POS system.
- Provided ear piercing services to customers, ensuring safety and satisfaction.
Education
Associate of Arts - Communications
Skills
Medical Billing
Typing speed 55+ WPM
Self-management
Scheduling
Data Entry
Microsoft Office Suite
Type 55+ WPM
EPIC
Customer Service
Multitasking
Affiliations
North Dekalb Gavel Club - Toastmasters International - Speaker, Evaluator, Secretary ( 2012- 2015)
National Association of Professional Women ( 2016)
Children's Healthcare of Atlanta - Volunteer ( 2013- 2016)
Certification
- SGSC, Douglas, GA (Associate’s Degree -2022)
Timeline
Front Desk Coordinator/Medical Billing Assistant
Piedmont HealthCare
11.2025 - CurrentRead More
Medical Secretary/ Scheduler
Emory Healthcare
03.2019 - 07.2025Read More
Cashier
Walmart
05.2018 - 03.2019Read More
Sales Associate
Claire’s Department Store
01.2016 - 12.2017Read More
South Georgia State College
Associate of Arts from Communications
Read More