Ebony Lawson

• Performed data entry of patient information into computer systems.
• Greeted customers and provided assistance with inquiries.
• Organized filing system for customer records and documents.
• Assisted with special projects as assigned by supervisor.
• Answered office phone and emails to schedule appointments, answer questions and document information.
• Oversaw office inventory by restocking supplies and submitting purchase orders.

Providing excellent customer service and serving as the first point of contact to patients or visitors, making patient appointments and managing the provider’s schedule daily, reviewing patient charts to prepare for their visits and ensure accuracy, received and routed care team messages and document to appropriate staff while managing a multi-line phone system.

Pulled patient charts for upcoming appointments, assisting in medical records and referrals,

scheduling appointments for patients via phone and in person,

relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Forwarding delinquent accounts to the appropriate collections team for account management, proactively working collection campaigns to collect aging balances, monitoring customer account details for non-payments, declined payments, delayed payments and other irregularities.

Managing risk, building life-long relationships with customers, identifying issues and offering solutions, ATM custodian, assisting with daily transactions, balancing daily cash deposits and vault inventory with zero error rate, researched and resolved customer issues on personal savings, checking and lines of credit accounts.

Processed customer transactions, including loan payments, safe deposit boxes and check-cashing, Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers, Responded and assisted customers with account inquiries and updates