EBONY LEWIS
Healthcare Operations Executive
Frisco,TX
Summary
Healthcare operations executive with 10+ years of experience leading ambulatory practice operations, patient experience strategy, and multidisciplinary teams. Partners with physicians, executives, and clinical leaders to improve workflows, strengthen service delivery, and translate performance data into measurable satisfaction and operational gains.
Overview
11
11
years of professional experience
Work History
Patient Concierge Manager
LYLA
Dallas, Texas
04.2025 - Current
- Lead patient concierge operations, ensuring a high-touch service model that supports engagement, access, care coordination, and service consistency.
- Advised executive and clinical stakeholders on patient experience initiatives and workflow improvements to enhance service recovery.
- Built and coached concierge teams, establishing accountability standards and fostering a culture of service excellence.
- Advanced patient satisfaction by 10% through targeted operational improvements based on feedback trends.
Operations Supervisor
Lawrenceville Neurology Center
Lawrenceville, NJ
01.2015 - 04.2025
- Oversaw operations for a high-volume specialty practice, aligning clinical, administrative, and patient service workflows with quality and performance goals.
- Led workforce planning, scheduling, and resource allocation to enhance multidisciplinary team performance.
- Partnered with physicians and senior leadership to standardize operations, improve compliance, and elevate patient experience.
- Utilized productivity metrics and performance reporting to inform decisions and prioritize operational improvements.
- Streamlined operational workflows to enhance clinic efficiency and patient care quality.
- Trained and mentored staff on best practices for patient management and service delivery.
Education
B.S. - Healthcare Administration
Southern New Hampshire University
Manchester, NH11.2024
Medical Assistant Diploma -
Lincoln Technical Institute
Moorestown, NJ11.2012
Skills
- Healthcare Operations
- Patient Experience Strategy
- Patient Satisfaction Metrics
- Physician & Executive Partnership
- Strategic Execution
- Strong organizational skills
- Exceptional communication
- Patient confidentiality
- Reliability and punctuality
Timeline
Patient Concierge Manager
LYLA
04.2025 - Current
Operations Supervisor
Lawrenceville Neurology Center
01.2015 - 04.2025
B.S. - Healthcare Administration
Southern New Hampshire University
Medical Assistant Diploma -
Lincoln Technical Institute