Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony McDonald

Daphne,AL

Summary

Dynamic professional with extensive experience as a Night Auditor at Homewood Suites, excelling in financial reporting and customer service. Proven ability to lead teams and resolve conflicts effectively, ensuring compliance with safety regulations. Recognized for enhancing guest satisfaction and streamlining billing inquiries, contributing to a positive customer experience. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

11
11
years of professional experience

Work History

Night Auditor

Homewood Suites
Daphne, AL
09.2020 - Current
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Resolved customer issues quickly while maintaining a high level of professionalism.

Assistant Manager

Popeyes® Louisana Kitchen
Daphne, Alabama
09.2014 - 09.2020
  • Established processes for monitoring customer satisfaction levels.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.

Education

GED -

Daphne High School
Daphne, AL
05-2008

Skills

  • Night audit
  • Financial reporting
  • Cash handling
  • Billing inquiries
  • Customer service
  • Team leadership

Timeline

Night Auditor

Homewood Suites
09.2020 - Current

Assistant Manager

Popeyes® Louisana Kitchen
09.2014 - 09.2020

GED -

Daphne High School

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