Ebony muniz
Troy
Summary
Experienced with operational systems and technical support and front of house management. Utilizes analytical skills to troubleshoot and resolve complex issues efficiently. Track record of fostering strong teamwork and ensuring consistent operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Support Technician
Acosta/The Cheesecake Factory
Albany, NY
02.2026 - Current
- Conducted regular audits for quality assurance, ensuring compliance with industry standards and regulations.
- Responded to employee inquiries regarding benefits, policies, and procedures effectively.
- Updated HR database with new employee information, changes in benefits, and other details.
- Supported onboarding efforts by preparing orientation materials and scheduling training sessions.
- Implemented a system for tracking lost and found items, resulting in more efficient handling of guest belongings and increased returns to their rightful owners.
- Supported month-end closing activities by preparing related financial reports.
- Assisted in resolving discrepancies with vendors regarding invoice issues.
- Processed and reviewed incoming invoices for accuracy and compliance.
Bakery Worker
The Cheesecake Factory
Albany, NY
06.2023 - Current
- Maintained cleanliness and organization in production area to comply with health standards.
- Trained new staff on bakery procedures, safety protocols, and equipment usage.
- Engaged with customers to provide product information and enhance overall experience.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
Front of House Manager
Compass Group USA
Kentucky Derby
04.2024 - 05.2024
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated schedules and timelines for events.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Store Manager
Charlotte Russe
Albany, NY
11.2020 - 06.2023
- Trained and mentored staff.
- Implemented visual merchandising techniques to enhance product presentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate in Occupational Studies - Culinary Arts
Schenectady County Community College
Schenectady, NY05-2025
Skills
- Scheduling
- Operations tracking
- Expense reporting
- OSHA regulations
- Problem-solving
- Time management
- Reliability
- Multitasking Abilities
Certification
Servsafe Food Handler
Servsafe Food Protection Manager
Timeline
Operations Support Technician
Acosta/The Cheesecake Factory
02.2026 - Current
Front of House Manager
Compass Group USA
04.2024 - 05.2024
Bakery Worker
The Cheesecake Factory
06.2023 - Current
Store Manager
Charlotte Russe
11.2020 - 06.2023
Associate in Occupational Studies - Culinary Arts
Schenectady County Community College