Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ebony Nelson

Rockford,IL

Summary

Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Positive and upbeat with skills in verbal and written communication and building long-lasting relationships with customers and team members. Proficient in using planograms, constructing product displays and operating equipment such as forklifts and pallet jacks. Highly efficient and organized with proven sales and service abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Relations

Mercy Health Hospital
Rockford , IL
10.2020 - Current
  • Evaluated patient feedback from surveys or interviews in order to identify areas of improvement within the organization's patient relations program.
  • Participated in team meetings to discuss improvements in patient relations processes.
  • Analyzed reports generated by EHR system to identify areas of improvement in patient relations processes.
  • Monitored compliance with applicable laws, regulations, policies, procedures, guidelines, related to foreign patient relations activities.

Patient Acess Specalist

Mercy Health Hospital
Rockford , IL
09.2019 - 06.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Claims Technician

blue cross bluesheild
Rockford, IL
05.2017 - 10.2018
  • Reviewed and processed incoming claims for accuracy and completeness.
  • Verified insurance coverage, eligibility, and benefit levels of claimants.
  • Assigned appropriate codes to claims based on diagnosis, procedure, and services provided.

Bank Teller

Blackhawk Bank
Rockford, IL
01.2014 - 02.2015
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Education

High School Diploma -

Jefferson High School
Rockford, IL
06-2004

Skills

  • Excellent Written and Verbal Communication
  • Strong attention to detail
  • Strong team building skills
  • Safe Driving Practices
  • Proactive and Self-Motivated
  • Proactive and team player
  • Proactive and Focused

Certification

  • CRCR

Timeline

Patient Relations

Mercy Health Hospital
10.2020 - Current

Patient Acess Specalist

Mercy Health Hospital
09.2019 - 06.2021

Claims Technician

blue cross bluesheild
05.2017 - 10.2018

Bank Teller

Blackhawk Bank
01.2014 - 02.2015

High School Diploma -

Jefferson High School
Ebony Nelson