Ebony Nicholson
New Britain,CT
Summary
Adept at streamlining operations and enhancing guest satisfaction, my tenure at Middlesex Orthopedic & Spine Associates honed my problem-solving and hospitality service expertise. Achieved a significant increase in efficiency, demonstrating strong oral communication and a knack for maintaining confidentiality, crucial in healthcare settings.
Overview
2024
2024
years of professional experience
Work History
Front Desk Specialist
Middlesex Orthopedic & Spine Associates
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
Authorization Specialist
Orthopedic Surgical Partners
Rocky Hill, CT
06.2020 - 05.2023
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
Medical Receptionist
Premier Urgent Care Center
Newington, CT
10.2018 - 04.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Emergency Dispatcher
Otis Elevator
New Britain, CT
09.2016 - 11.2018
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
Education
High School Diploma -
New Britain High School
New Britain, CT06.2013
Skills
- Scheduling appointments
- Problem-solving skills
- Hospitality services
- Credit and cash payments
- Training and mentoring
- Hospitality service expertise
- Documentation
- Oral and written communications
Timeline
Authorization Specialist
Orthopedic Surgical Partners
06.2020 - 05.2023
Medical Receptionist
Premier Urgent Care Center
10.2018 - 04.2020
Emergency Dispatcher
Otis Elevator
09.2016 - 11.2018
Front Desk Specialist
Middlesex Orthopedic & Spine Associates
High School Diploma -
New Britain High School