Ebony Norton
Virginia Beach,VA
Summary
Proven leader with a track record of enhancing customer satisfaction at Lowes through expert cash handling and employee training. Skilled in maintaining high productivity and positive customer relationships, demonstrating exceptional time management and a positive attitude. Achieved significant improvements in operational efficiency and customer service excellence.
Overview
14
14
years of professional experience
Work History
Head Cashier
Lowes
10.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Traffic Control Flagger
Arizona Pipeline
08.2017 - 02.2020
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
Restaurant Waiter
Red Robin
01.2010 - 04.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Antelope High School
Antelope, CA05.2007
Skills
Customer Service
Positive Attitude
Time management strength
Store opening/closing procedures
Cash Handling
Employee Training
Timeline
Head Cashier
Lowes
10.2021 - Current
Traffic Control Flagger
Arizona Pipeline
08.2017 - 02.2020
Restaurant Waiter
Red Robin
01.2010 - 04.2017
High School Diploma -
Antelope High School
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