Ebony N. Simpson
Baylor Scott & White
Manor,TX
10
years of professional experience
Detail-oriented Administrative Professional with expertise in clerical operations and financial controls. Skilled in Microsoft Office applications, fostering efficient team collaboration in fast-paced environments. Demonstrates strong communication, time management, and organizational skills to enhance business performance. Resourceful and adaptable, committed to driving company objectives and delivering high service value.
Work History
Patient Service Specialist
1 Year 8 Months- Maintained comprehensive patient records, ensuring accuracy in insurance details, medical history, and billing information for effective patient management.
- Maintained detailed records of patient information, including insurance details, medical history, and billing information.
- Assisted patients with insurance information and billing questions.
- Assisted physicians, nurses, and other healthcare personnel with administrative tasks.
- Verified insurance eligibility using online systems or telephone calls to payers.
- Responded quickly to urgent requests from healthcare providers or patients in a professional manner.
- Processed referrals for specialist visits according to established protocols.
- Developed expertise in medical terminology to accurately answer patient questions.
- Established new patient charts to capture personal and insurance information along with reason for visit, streamlining patient intake process.
- Guided patients in understanding insurance options and resolving billing inquiries to enhance patient satisfaction.
- Trained new employees on office procedures related to patient services.
- Participated actively in team meetings by offering valuable insights on patient care.
- Answered phone calls and messages for 7 physicians' and multiple medical departments, scheduling appointments, and handling patient inquiries.
Secretary/ Administrative Assistant
10 Months- Performed administrative functions including preparation of business correspondence, memorandums, informational packages, training materials and reports to support effective communication.
- Coordinated appointment scheduling for team members to ensure efficient time management.
- Maintain calendar and daily schedules.
- Maintain departmental tracking logs.
- Greeted visitors and directed them to the appropriate location or person.
- Establish and maintain filing systems and basic databases.
- Perform routine general office duties such as filing, copying, and scanning.
- Provided clerical support to management staff by scheduling meetings, routing phone calls and taking messages to ensure smooth operations.
- Sort and distribute mail.
- Maintained inventory of office forms and supplies to ensure availability and support daily operations.
- Escalated issues to the supervisor for resolution.
- Assisted with various projects directed by the supervisor.
- Greet visitors warmly upon arrival at the office; provide friendly customer service.
- Performed data entry tasks accurately with a high level of speed and accuracy.
- Maintained organized calendar of important meetings and events.
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
- Scanned documents into electronic format for storage in databases or other applications.
- Provided administrative support to executive team with excellent attention to detail.
Mental Health Specialist
4 Months- Provided outstanding customer service at clinic front desk, greeting patients and resolving issues to enhance patient experience.
- Handled multiple tasks including scanning and faxing patient documents in a fast-paced clinic environment. such as scanning, faxing of appropriate patient documents.
- Daily check-ins/check-out procedures including verifying insurance and collecting payments ensuring patient has had all needs met.
- Provided triage and crisis interventions to de-escalate situations.
- Conducted daily check-in/check-out procedures, verifying insurance and collecting payments to ensure comprehensive patient support.
Support Staff
2 Years 5 Months- Welcomed patrons at front desk, engaging in friendly conversations while efficiently conducting check in/check-out procedures to enhance guest experience.
- Answering questions about the facility's services and policies.
- Controlled and managed document processing by reviewing files, records, and critical information to ensure accuracy and compliance with company policies.
- Supported managers and supervisors with various tasks to enhance team efficiency.
- Answering phones, responding to customer inquiries, and transferring calls to the appropriate staff members.
- Maintaining a clean and sanitary work environment to protect customers and staff from infections.
- Maintained clean and sanitary work environment to safeguard customers and staff from infections.
Sales Representative
2 Years- Possess a competitive spirit and desire to meet and exceed sales goals.
- Educated and engaged with customers through product demonstrations.
- Conducted product demonstrations to educate customers and enhance their engagement.
- Delivered prompt and courteous customer service, fostering positive relationships with all customers.
- Worked flexible hours, including evenings, weekends, and holidays.
- Maintained a standing position for long durations to assist customers effectively.
- Completed all paperwork completely, accurately, in a timely manner.
- Provided support in various locations based on business demands to ensure operational efficiency.
- Operated a personal computer, wireless equipment, copier, and fax.
- Recorded and submitted daily transaction journals to ensure accurate financial tracking.
- Supported inventory maintenance to ensure product availability and organization.
Assistant Manager
10 Months- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Sought new and renewed customer accounts to expand business.
- Received loan payments and posted to customer accounts.
- Ensured accuracy and security of cash drawer through regular audits.
- Maintained cash drawer accuracy and security.
- Prepared and managed office deposits and maintained checkbook accuracy.
- Monitored compliance with company policies and procedures to uphold operational standards.
- Maintained accurate filing and record-keeping systems.
Education
High School Diploma
Skills
Healthcare management
EMR- EPIC
Netsmart
MyAvatar
Insurance verification
Payment processing
Data entry
Multi-line phone operation
Patient record management
Billing management
Multitasking and organization
Customer support
Analytical thinking
Critical analysis
Attention to detail
Interpersonal communication
Flexibility
Compassionate leadership
Multi-line phone management
Registration and admissions
Timeline
Patient Service Specialist
Baylor Scott & White
07.2024 - 03.2026Read More
Secretary/ Administrative Assistant
Fresenius Medical Care
12.2022 - 10.2023Read More
Mental Health Specialist
MHMR Tarrant
04.2022 - 08.2022Read More
Support Staff
Burke Mental Health
07.2019 - 12.2021Read More
Sales Representative
Cricket Wireless
07.2017 - 07.2019Read More
Assistant Manager
Security Finance
08.2016 - 06.2017Read More
Westwood High School
High School Diploma
Read More