EBONY PIERCE
Summary
Dynamic professional with a robust background in customer service, specializing in managing client inquiries and resolving issues efficiently. Expertise in communication, problem-solving, and conflict resolution drives high levels of customer satisfaction. Highly adaptable and team-oriented, thriving in fast-paced environments while maintaining a results-driven approach. Committed to creating positive customer experiences and enhancing overall team success through collaboration.
Overview
9
9
years of professional experience
Work History
Teacher
DD'S DAYCARE
Texas
07.2024 - Current
- Facilitated engaging activities that fostered creativity and teamwork among more than 10 children.
- Developed age-appropriate lesson plans to promote cognitive and social development.
- Collaborated with multiple parents to address children's needs and track progress effectively.
- Actively encouraged children to develop their communication, problem-solving, and social skills.
Teacher
Kiddie Academy
Lewisville, TX
12.2020 - 11.2023
- Implemented safety measures and maintained adherence to academic standards to support institutional integrity.
- Collaborated with educators to implement strategies addressing the unique physical, emotional, and learning requirements of students.
- Mentored 2-3 new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Customer Service
Hookum Photography LLC
02.2017 - 03.2019
- Fostered long-term client relationships by consistently providing superior customer support.
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Managed 100-plus customer inquiries and provided timely solutions to ensure positive experiences.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Resolved escalated customer service issues swiftly while maintaining composure under pressure.
Education
Business -
Panola College
Carthage, TX04-2026
Medical Assistant Certificate -
Remington College
Garland, TX01-2019
Skills
- Customer service proficiency
- Attentive listener
- Ability to thrive in fast-paced environments
- Cooperative teamwork
- Prioritization of deadlines
- Proficient in virtual team environments
- Digital communication skills
- Courteous phone interaction
Timeline
Teacher
DD'S DAYCARE
07.2024 - Current
Teacher
Kiddie Academy
12.2020 - 11.2023
Customer Service
Hookum Photography LLC
02.2017 - 03.2019
Business -
Panola College
Medical Assistant Certificate -
Remington College