Maria Estrada
Mercersburg,PA
Summary
Dedicated banking professional with over six years of banking experience with strong bilingual communication skills, excelling in teller operations, cash management, relationship management, and customer service. Proven ability to foster positive relationships, identify financial needs and enhance client satisfaction in retail banking environments while maintaining compliance and operational accuracy. Recipient of the Truist Performance Award in 2020 for outstanding service and performance. Experienced with Truist banking systems and committed to providing exceptional customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher
Emmanuel Christian School
Hagerstown, MD
08.2024 - 05.2026
- Developed and delivered engaging lesson plans to enhance student understanding and participation with Abeka curriculm objectives.
- Implemented classroom management strategies to promote a positive learning environment.
- Communicated effectively with parents regarding student performance and classroom updates.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Caterer (Independent Subcontractor); Translator
JLG Industries
McConnellsburg, PA
08.2023 - 12.2025
- Delivered catering services for training events at JLG, ensuring adherence to high standards of professionalism.
- Coordinated food set up, service, and cleanup activities.
- Demonstrated strong organizational, time-management, and customer service skills.
- Translated diverse documents, ensuring accuracy and cultural relevance for target audiences.
- Translated documents from English to Spanish.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
Relationship Banker
Truist Bank
Mercersburg, PA
07.2017 - 08.2023
- Developed and maintained strong customer relationships to enhance client satisfaction and loyalty.
- Conducted comprehensive financial assessments to identify clients' needs and recommend suitable banking solutions.
- Executed daily transactions accurately while adhering to compliance regulations and bank policies.
- Trained new team members on banking procedures, fostering a collaborative work environment.
- Streamlined account opening processes, improving efficiency and reducing wait times for customers.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Processed deposits, withdrawals, transfers, loan payments, and other teller transactions accurately and efficiently.
- Served as Vault Teller, managing cash inventory, performing vault balancing, and ensuring cash levels met operational requirements.
- Utilized Truist banking systems to support daily branch operations and customer service needs.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Education
High School Diploma -
James Buchanan High School
MercersburgSkills
- Customer service proficiency
- Cash management
- Sales and cross-selling experience
- Retail banking expertise
- Risk management policies
- Proactive work ethic
- Bilingual in English and Spanish
- Microsoft Office proficiency
- Experienced in bilingual customer service and interpretation and translation within retail banking environments
Certification
- Truist Performance Award - 2020
Languages
English
Spanish
Timeline
Teacher
Emmanuel Christian School
08.2024 - 05.2026
Caterer (Independent Subcontractor); Translator
JLG Industries
08.2023 - 12.2025
Relationship Banker
Truist Bank
07.2017 - 08.2023
High School Diploma -
James Buchanan High School