EBONY ROBERTS
El Sobrante,CA
Summary
Offering high level customer service with 8+ years of diverse experience, detail oriented team player and excellent interpersonal skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HEAD LICE TREATMENT SPECIALIST
Hair Fairies, Inc
11.2014 - 08.2017
- Provided a stress-free and relaxing treatment to clients and inform them of aftercare and how to use products at home
- Assist with product counts, supply inventory, and stock treatment rooms
- Recorded and maintained client contact database via QuickBooks, answered phones and POS
- Maintained a clean, high-scale therapeutic environment
- Received great amount of excellent client reviews via Yelp.
Beauty Sales Associate
Cosmoprof
Pinole, CA
09.2022 - 02.2023
- Set up merchandise of new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products, loyalty programs, and educational events. Helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
CUSTOMER SERVICE REPRESENTATIVE
Annie's Annuals & Perennials
06.2020 - 01.2022
- Maintained records and updated information of customers in Response database
- Provide excellent customer service and assistance to returning and new customers for plants and agricultural products
- Maintained inventory and kept track of plant supplies
- Used POS System, Response to maintain and update records of clients and place orders for delivery
- Helped with logistics of plant delivery as well as troubleshooting any issues or delays with delivery process
- Responsible for checking and responding to customers via email and phone and keeping track of inquires, issues and more.
DELIVERY PERSONNEL
Instacart
09.2019 - 05.2020
- Retrieved goods for customer in high paced manner and environment
- Provided excellent customer service to customers
- Fulfilled orders in a timely manner and made sure customer was satisfied.
SALON COORDINATOR
Jaujou Studio
12.2018 - 08.2019
- Prepare daily reports, answer emails and voicemail
- Set up and managed appointments and client records
- Process payments accurately
- Organized and processed orders for inventory
- Maintained a high level of cleanliness throughout salon and a warm and fun environment.
FRONT DESK COORDINATOR
Festoon Salon + Shop
03.2018 - 12.2018
- Prepare and complete opening and closing paperwork
- Answer multi-line phones and emails in a professional and articulate manner
- Scheduling and coordinating appointments as well as courtesy reminders
- Process payments accurately
- Updating records and restocking of inventory
- Maintained a clean, upscale and relaxing environment.
Education
Manicurist Program
Paris Beauty College
Concord, CA07.2022
City College Of San Francisco
San Francisco, CA01.2013
Skills
- Vagaro
- Millenium
- Response
- Database
- Quickbooks
- POS
- Excel
- Excellent phone etiquette
- Creative Problem Solving
- Customer Satisfaction
- Data Entry
Certification
- CA Licensed Manicurist
Timeline
Beauty Sales Associate
Cosmoprof
09.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
Annie's Annuals & Perennials
06.2020 - 01.2022
DELIVERY PERSONNEL
Instacart
09.2019 - 05.2020
SALON COORDINATOR
Jaujou Studio
12.2018 - 08.2019
FRONT DESK COORDINATOR
Festoon Salon + Shop
03.2018 - 12.2018
HEAD LICE TREATMENT SPECIALIST
Hair Fairies, Inc
11.2014 - 08.2017
Manicurist Program
Paris Beauty College
City College Of San Francisco