Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EBONY ROBERTS

El Sobrante,CA

Summary

Offering high level customer service with 8+ years of diverse experience, detail oriented team player and excellent interpersonal skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

8
8
years of professional experience
1
1
Certification

Work History

HEAD LICE TREATMENT SPECIALIST

Hair Fairies, Inc
11.2014 - 08.2017
  • Provided a stress-free and relaxing treatment to clients and inform them of aftercare and how to use products at home
  • Assist with product counts, supply inventory, and stock treatment rooms
  • Recorded and maintained client contact database via QuickBooks, answered phones and POS
  • Maintained a clean, high-scale therapeutic environment
  • Received great amount of excellent client reviews via Yelp.

Beauty Sales Associate

Cosmoprof
09.2022 - 02.2023
  • Set up merchandise of new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products, loyalty programs, and educational events. Helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.

CUSTOMER SERVICE REPRESENTATIVE

Annie's Annuals & Perennials
06.2020 - 01.2022
  • Maintained records and updated information of customers in Response database
  • Provide excellent customer service and assistance to returning and new customers for plants and agricultural products
  • Maintained inventory and kept track of plant supplies
  • Used POS System, Response to maintain and update records of clients and place orders for delivery
  • Helped with logistics of plant delivery as well as troubleshooting any issues or delays with delivery process
  • Responsible for checking and responding to customers via email and phone and keeping track of inquires, issues and more.

DELIVERY PERSONNEL

Instacart
09.2019 - 05.2020
  • Retrieved goods for customer in high paced manner and environment
  • Provided excellent customer service to customers
  • Fulfilled orders in a timely manner and made sure customer was satisfied.

SALON COORDINATOR

Jaujou Studio
12.2018 - 08.2019
  • Prepare daily reports, answer emails and voicemail
  • Set up and managed appointments and client records
  • Process payments accurately
  • Organized and processed orders for inventory
  • Maintained a high level of cleanliness throughout salon and a warm and fun environment.

FRONT DESK COORDINATOR

Festoon Salon + Shop
03.2018 - 12.2018
  • Prepare and complete opening and closing paperwork
  • Answer multi-line phones and emails in a professional and articulate manner
  • Scheduling and coordinating appointments as well as courtesy reminders
  • Process payments accurately
  • Updating records and restocking of inventory
  • Maintained a clean, upscale and relaxing environment.

Education

Manicurist Program

Paris Beauty College
Concord, CA
07.2022

City College Of San Francisco
San Francisco, CA
01.2013

Skills

  • Vagaro
  • Millenium
  • Response
  • Database
  • Quickbooks
  • POS
  • Excel
  • Excellent phone etiquette
  • Creative Problem Solving
  • Customer Satisfaction
  • Data Entry

Certification

  • CA Licensed Manicurist

Timeline

Beauty Sales Associate

Cosmoprof
09.2022 - 02.2023

CUSTOMER SERVICE REPRESENTATIVE

Annie's Annuals & Perennials
06.2020 - 01.2022

DELIVERY PERSONNEL

Instacart
09.2019 - 05.2020

SALON COORDINATOR

Jaujou Studio
12.2018 - 08.2019

FRONT DESK COORDINATOR

Festoon Salon + Shop
03.2018 - 12.2018

HEAD LICE TREATMENT SPECIALIST

Hair Fairies, Inc
11.2014 - 08.2017

Manicurist Program

Paris Beauty College

City College Of San Francisco

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