Ebony Ross-Amarvi
Gary,IN
Summary
Proven leader in food service management with a track record of enhancing profitability and customer satisfaction at White Castle Restaurant. Excelled in operations management and creativity, significantly reducing food waste and boosting community engagement through innovative marketing strategies. Skilled in cost control and fostering team growth, achieving notable sales growth without compromising service quality.
Overview
31
31
years of professional experience
Work History
General Manager of Food Service
White Castle Restaurant
01.1994 - Current
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Girl Scout Volunteer
Girl Scouts of America- Nwi
09.2004 - 09.2017
- Recognized individual achievements amongst scouts regularly to provide motivation towards continuous improvement.
- Boosted fundraising efforts for local community causes through coordinating events and campaigns alongside other volunteers.
- Achieved increased community engagement through planning and executing various service projects involving troop members.
- Implemented safety guidelines during all scouting activities to ensure physical well-being and emotional security across the board.
- Elevated troop visibility within the community through participation in parades, festivals, and other public events.
- Contributed creative ideas for new challenges or initiatives that would enrich every member''s scouting experience.
Education
Bachelor In Business Management - Business Management
University of Phoenix
Tempe, AZ06.2015
High School Diploma - Vocational-Technical Education
East Chicago Central High
East Chicago, IN06.1989
Skills
Operations Management
Cost Control
Creativity and Innovation
Marketing and Promotions
Scheduling and Rostering
Menu development
Sales Growth
Timeline
Girl Scout Volunteer
Girl Scouts of America- Nwi
09.2004 - 09.2017
General Manager of Food Service
White Castle Restaurant
01.1994 - Current
Bachelor In Business Management - Business Management
University of Phoenix
High School Diploma - Vocational-Technical Education
East Chicago Central High
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