Open To Work
Ebony Shaw
Matrix Service Company
Tulsa,OK
Work Preference
Desired Job Title
Benefit AssociateCredentialing AdministratorFinancial Specialist - RemoteBenefits CoordinatorPayroll Coordinator
Work Type
Full TimeContract WorkSeasonal Work
Location Preference
RemoteHybridOn-Site
Location:
Tulsa, OK, US
Open to relocation:
No
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match
1
Certification
19
years of professional experience
Oversaw administrative processes to enhance productivity in medical environments.,Developed organizational systems to maintain high-quality standards.,Led initiatives to promote teamwork among individuals from various backgrounds.
Work History
Benefit Associate
2 Months- Facilitated benefits enrollment processes, ensuring compliance with company policies and regulations.
- Analyzed employee benefits data to identify trends and recommend improvements.
- Developed training materials for new hires on benefits administration procedures.
- Collaborated with HR team to streamline communication regarding benefits offerings.
- Worked closely with payroll department to ensure accurate deductions related to benefit plans were processed correctly.
- Coordinated open enrollment events to facilitate smooth transitions between plan years for employees.
- Maintained compliance with federal, state, and local regulations in all aspects of benefit administration.
- Assisted employees with resolving complex benefits issues, resulting in increased trust in the HR department.
- Enhanced employee satisfaction by efficiently administering benefits programs and addressing concerns.
Credentialing Administrator
4 Years 8 Months- Responsible for making sure all provider information has been updated and submitted to OHCA for completion of renewals
- Maintain the database and MCO Rosters for over 900 physicians and 160 clinics, handle applications, database updates, communicate with providers and organizations for timely onboarding and reimbursement
- Follow up on any corrections that we receive from OHCA regarding updates to group or provider files
- Assist with reviewing and setting up new contracts and keeping track of all password updates
- Add and remove users, set up new clinics, and EFT/ERA enrollments in Availity & SSI systems
- Verify, track, and maintain provider qualifications such as licenses, education, certifications, to ensure compliance with regulatory requirements
Financial Specialist - Remote
2 Months- Reviewed all client documentation for Annuity request to ensure no fraud was detected before issuing payments
- Responsible for making sure all documentation has been properly completed and signed
- Accurately calculated withholdings and percentages of taxes to deduct per client state and noting each account
- Answered all client questions and provided follow up calls to ensure any issues were resolved
Benefits Coordinator
7 Months- Responsible for distributing all benefit enrollment material and assisting all employees with benefit enrollment and questions, conducting benefit presentations and coordinating trainings via zoom or in person
- Researched any arising issues and communicated with brokers and insurance carriers in order to resolve issues, collected and adjusted arrears, made benefit arrears payment arrangements
- Assisted with devising a smoother onboarding process, pulled and researched various comparison reports, managed benefit terminations, reconciled and allocated multi company billing charges, responsible for paying all monthly benefit billing invoices
- Completed all benefit annual agreements in a timely manner, ensure all benefits are correctly entered in Kronos/UKG system
Payroll Coordinator
1 Year 6 Months- Responsible for processing weekly payrolls for multiple companies, inspected payroll errors in order to prevent mistakes
- Maintained employee database by entering all new hires including benefits, rate increases, processed all terminations, also maintained filing system
- Responsible for weekly and monthly payments for company liabilities, coordinated all meetings including meeting minutes, very responsive to replying to all emails and returning phone calls
- Communicated regularly with Human Resources regarding changes with staff and various companies
Medical Billing Specialist
5 Months- Responsible for working Medicaid denial report, correcting primary and secondary Medicaid claims, researched and resubmitted corrected claims for reimbursement
- Maintained high level of accuracy and patient confidentiality, provided excellent customer service
- Responsible for insurance follow up, write-offs, and auditing for all assigned accounts, researched claims and EOB’s to get full reimbursement
- Resolved insurance billing problems in a timely manner, notated all patient accounts
Credentialing Assistant
2 Years 2 Months- Responsible for reviewing Physician contracts, making sure all documents were completed and signed
- Request licensures to ensure each providers information is up to date and fax all updates to OHCA
- Responsible for requesting and reviewing all physician and group renewals making sure all documentation is submitted before the deadline to ensure that each contracts gets renewed.
- Set up new groups and physicians in OHCA and making sure we have received a 52 number and a welcome letter for all new groups and providers
Claims Processor
2 Years 3 Months- Enter claims data into system while interpreting coinsurance and understanding medical terminology in relation to diagnosis and procedures
- Scan and label EOB’s and batches into the system and assist with various projects when needed
- Responsible for meeting daily quota for the number of claims being processed and ensuring accuracy
- Determine the amount of coverage provided by Medicaid, thorough knowledge of HIPPA regulations
- Effectively communicate with management and team lead when problems arise
Caregiver
2 Months- Responsible for assisting patient with daily duties such as dress and grooming, showering, making sure client took meds on time as needed and keeping supplies stocked
- Responsible for PEG tube feedings and suctioning patient as needed and making sure client stays clean and dry
- Also provided light housekeeping such as laundry, cleaning dishes, and bathrooms
- Maintained daily report of clients status as well as communicating with the family and team of nurses regarding patient stat
Legal Assistant
1 Year 2 Months- Set up claims with various insurance companies, ordered and reviewed police reports and communicated accident details to adjusters and providers
- Provided updates on case status to client, adjusters, and providers
- Prepared, scanned, copied, and mailed demand packets to insurance adjusters, organized recorded statements
- Maintained and prioritized work flow, entered all new clients in ACT database
- Assisted Attorney with Discovery request letters and prepared clients for Depositions
- Created and organized files and assisted with intake and investigated the facts during product fault and liability campaigns
Title X Administrative Coordinator/Medical Biller
1 Year 9 Months- Maintained flow of reports, memorandums, policies and procedures and related materials for the project
- Organized training tools and assisted in lead functions related to special projects within Title X
- Created work plan, filing system, and excel spreadsheets to keep up with all expenses, entry/retrieval of prepared correspondence, calendars, documents and other materials from oral instruction
- Coordinated meetings, conferences, appointments, and travel arrangements, assisted with expense reports, sort mail, responsible for accurately entering client data into the system for program reporting purposes
- Traveled throughout Eastern Regions of Oklahoma to train delegate sites on all things pertaining to Title X and prepare sites for annual audits
- Prepared written reports, reviewed and processed contracts, agreements, and quarterly reports
- Entered and filed daily Medicaid claims on the Medicaid Website
- Accurately posted all Medicaid and Pharmacy EOB payments, worked Medicaid error report, corrected, and re-filed rejected claims
House Manager
2 Years 4 Months- Maintained light housekeeping, prepared meals, provided patient with transportation to various appointments, assisted patient with daily duties that include bathing, getting dressed, getting in and out of chair, etc.
- Staffed and trained new employees; systemized staff workload. Provided written reports regarding patients status to all nursing staff
- Monitored and reported patients progress as well as any setbacks to all nursing staff and Supervisor.
- Responsible for keeping groceries, medications, medical and cleaning supplies
Client Specialist I
1 Year 3 Months- Entered ICD-9 codes and filed daily Medicare requisitions into the system and corrected claims and re-submitted in the GHN clearinghouse
- Managed aged reports for unpaid claims; pulled EOB’s so that Secondary Insurance could be filed
- Worked errors/rejects/and re-files for Medicaid and Medicare claims in a timely manner
- Performed adjustments when necessary, turned accounts to collections, and maintained bad address report, updated patient demographics, accurately applied payments to patient accounts
- Answered phones and provided excellent customer service to patients calling regarding statements
Education
- Medical Insurance Coder
Skills
Achieved seamless data entry operations by effectively utilizing Availity and SSI software.
Produced high-quality documents and spreadsheets through advanced Microsoft Word and Excel skills.
Enhanced team collaboration and presentations using Outlook and PowerPoint proficiency.
Delivered accurate 10-key data entry by touch
contributing to data accuracy.
Streamlined financial management processes with QuickBooks.
Optimized back-office operations through proficient use of Kronos and UKG systems.
Affiliations
- Member of Tulsa Teen Pregnancy Coalition from February 2012 – February 2013
- Member of Tulsa Hispanic Resource Association from February 2012 – February 2013
Certification
Mediclear HIPPA Compliance Certificate
Timeline
Benefit Associate
Matrix Service Company
04.2026 - CurrentRead More
Credentialing Administrator
OSU Center for Health Sciences
08.2021 - 04.2026Read More
Financial Specialist - Remote
CNO Financial
06.2021 - 08.2021Read More
Benefits Coordinator
Moore Holdings
11.2020 - 06.2021Read More
Payroll Coordinator
Moore Holdings
05.2019 - 11.2020Read More
Medical Billing Specialist
OCSRI
12.2018 - 05.2019Read More
Credentialing Assistant
OSU
10.2016 - 12.2018Read More
Caregiver
Self-employed
10.2015 - 12.2015Read More
Claims Processor
OSU
07.2014 - 10.2016Read More
Legal Assistant
Dirani/Jeff Martin Law Office
05.2013 - 07.2014Read More
Title X Administrative Coordinator/Medical Biller
Planned Parenthood
08.2011 - 05.2013Read More
House Manager
Home Health Care Provider
08.2008 - 12.2010Read More
Client Specialist I
Regional Medical Laboratory
05.2007 - 08.2008Read More
Wright Career College
from Medical Insurance Coder
Read More