Ebony Smith
Birmingham
Summary
Dynamic Sales Manager with a proven track record at Courtyard by Marriott, excelling in relationship building and strategic planning. Increased sales revenue through innovative training programs and performance coaching. Adept at analyzing market trends and driving team success, fostering a culture of excellence and customer loyalty.
Overview
10
10
years of professional experience
Work History
Sales Manager
Courtyard by Marriott
Birmingham, AL
10.2024 - Current
- Achieved revenue targets through strategic sales strategy development and execution.
- Enhanced team performance by leading product knowledge and sales technique training sessions.
- Identified new business opportunities by analyzing market trends and customer needs.
- Established key client relationships, driving retention and customer loyalty initiatives.
- Boosted brand visibility through collaborative promotional campaigns with marketing teams.
- Refined sales processes by monitoring performance metrics, leading to improved results.
Assistant Manager of Operations
Courtyard by Marriott
Birmingham, AL
02.2022 - Current
- Enhanced guest satisfaction by coordinating daily operations and service delivery.
- Implemented training programs that improved staff performance and operational efficiency.
- Streamlined inventory management and procurement processes to ensure resource availability.
- Identified process improvements and cost-saving opportunities through workflow analysis.
- Contributed to accurate financial planning by assisting in budgeting and forecasting activities.
- Facilitated effective interdepartmental communication and service coordination among teams.
- Delegated tasks effectively to ensure smooth daily operations and facility management.
Office Manager
BHG
Bessemer, AL
05.2022 - 09.2025
- Streamlined operations by implementing efficient scheduling systems and processes.
- Improved departmental collaboration by coordinating effective communication strategies.
- Reduced costs by managing vendor relationships and negotiating favorable contracts.
- Maintained office budgets, ensuring accurate tracking of all expenses and resources.
- Enhanced data accuracy through improved record-keeping procedures and accessibility.
- Delivered exceptional customer service by addressing client inquiries via phone and email.
Fraud Prevention Specialist
BBVA
Birmingham, AL
04.2019 - 06.2021
- Identified potential fraud by analyzing transaction patterns, mitigating associated risks.
- Developed fraud prevention strategies through collaboration with cross-functional teams.
- Monitored transactions in real-time using advanced fraud detection systems.
- Conducted investigations into suspicious activities, ensuring compliance with regulations.
- Enhanced reporting processes to increase accuracy of fraud assessments.
- Managed complex cases of financial crime, achieving successful customer resolutions.
Assistant Manager
Fairfield By Marriott
Birmingham, AL
05.2016 - 01.2019
- Enhanced guest experiences by supervising daily operations and brand standards.
- Developed effective staff training programs through collaboration with department heads.
- Optimized inventory control processes, reducing waste and ensuring adequate stock levels.
- Resolved guest complaints swiftly, boosting satisfaction and loyalty through outstanding service.
- Facilitated new hire training on policies and best practices, promoting team cohesion.
- Ensured clean, safe, organized environment, significantly improving customer experience.
Education
High School Diploma -
Huffman High
Birmingham, ALAssociate of Science -
Lawson State
Birmingham, AL08-2013
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Sales expertise
- Motivational skills
- Operations
- Team oversight
- Performance coaching
- Visionary leadership
- Training and development
- Order management
- KPI tracking
- Verbal and written communication
- Strategic planning
- Goal setting
Timeline
Sales Manager
Courtyard by Marriott
10.2024 - Current
Office Manager
BHG
05.2022 - 09.2025
Assistant Manager of Operations
Courtyard by Marriott
02.2022 - Current
Fraud Prevention Specialist
BBVA
04.2019 - 06.2021
Assistant Manager
Fairfield By Marriott
05.2016 - 01.2019
High School Diploma -
Huffman High
Associate of Science -
Lawson State