Benjamin Bills
Decatur,IL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Aarons Sale and Lease
06.2024 - Current
- Safely operate a delivery vehicle to transport products, and upon arrival, offload, install, and demonstrate the merchandise to customers.
- Ensure all merchandise is clean and in good working order before delivery and clean/certify returned items.
- Conduct routine services calls, handle product exchanges, and assist with merchandise returns and pickups.
- Confirm customer identification, collect payments, and obtain signatures on lease agreements. Maintain positive customer relations and provide excellent service.
- Assist with loading trucks, maintaining the cleanliness of the showroom and warehouse, and other store related tasks as needed.
- Conduct daily vehicle inspections to ensure safety and maintenance, accurately document all vehicle movement, and follow the delivery schedule.
Sales Manager
Decatur Auto Sales
09.2024 - 05.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Vacuum Truck Operator
Hth Companies
09.2023 - 05.2024
- Operated vacuum truck safely in various environments, adhering to all safety protocols and regulations.
- Conducted thorough equipment inspections to ensure optimal performance and compliance with safety standards.
- Executed waste management processes effectively, minimizing environmental impact and improving site cleanliness.
- Coordinated with team members to streamline operations and enhance service delivery at job sites.
- Resolved operational challenges through effective problem-solving and communication with dispatch and clients.
CDL Class A Driver
ADM
02.2022 - 09.2023
- Delivered cargo safely and efficiently to various locations, adhering to scheduled timelines.
- Conducted thorough vehicle inspections before and after trips, ensuring compliance with safety regulations.
- Coordinated with dispatchers to optimize delivery routes, reducing travel time and fuel consumption.
- Maintained accurate documentation of deliveries, including receipts and proof of delivery.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Laborer
Austin Industrial
03.2021 - 10.2021
- Assisted in site preparation by clearing debris and setting up equipment for various projects.
- Operated hand tools and machinery to support construction and maintenance tasks efficiently.
- Collaborated with team members to ensure timely completion of assigned tasks and projects.
- Followed safety protocols and maintained compliance to minimize workplace hazards.
- Conducted routine inspections of tools and equipment to ensure proper functioning and safety.
Education
GED -
Macon County Regional Office of Education
Decatur, IL04-2011
Skills
- Effective Active Listening
- Strong and Analytical Problem Solver
- Proficient in Handling Concurrent Responsibilities
- Organization and Time Management
- Advanced in Microsoft Office Suite
- Data Entry and Maintenance
- Live Chat Support
- Customer Account Management
License
Commercial Driver's License-CDL(IL)
Timeline
Sales Manager
Decatur Auto Sales
09.2024 - 05.2025
Delivery Driver
Aarons Sale and Lease
06.2024 - Current
Vacuum Truck Operator
Hth Companies
09.2023 - 05.2024
CDL Class A Driver
ADM
02.2022 - 09.2023
Laborer
Austin Industrial
03.2021 - 10.2021
GED -
Macon County Regional Office of Education