Ebony Stewart
Lanham,MD
Summary
Independent Beauty Advisor dedicated to high levels of customer satisfaction to meet aggressive sales goals. Charismatic and personable individual with years of hands-on experience helping customers find beauty products to fit needs and preferences. Quick learner committed to quickly mastering new skills and leading with positive attitude.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Beauty Advisor
Sally Beauty Holdings Inc.
King George, VA
05.2021 - 04.2023
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Trained staff on strategies for regularly surpassing sales goals.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Recommended styles and treatments based on clients' needs and appearances.
Hairstylist
Natural Motion Beauty Salon
Washington D.C., District Of Columbia
12.2007 - 07.2018
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Colored, cut and installed extensions according to style photos and client specifications.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Responded to customer inquiries by phone, email and in person.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
Kid's Club Supervisor
24 Hour Fitness
Memphis, TN
08.1999 - 09.2007
- Performed basic first aid for children, kept activity areas clean, neat and well organized and created fun and positive activity times for each child while building trusting relationships.
- Maintained discipline and safety, kept security and health records on each child, supported emotional and social development and encouraged positive self-concepts.
- Designed and implemented curriculum areas and established proven routines that encouraged child's independence in individual, small group and large group settings.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
- Developed and implemented lesson plans and activities for children of various ages.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Interpreted government codes to meet safety and security codes.
- Organized and engaged in recreational and educational activities for children such as games, handicrafts, sports and reading, depending on interests and aptitude of children.
- Established positive and productive partnerships with parents and guardians and delivered regular updates in person, via handouts and via electronic messages.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Communicated with parents about daily activities and any concerning behaviors.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Guided children through engaging and productive activities to foster fun learning environment.
Customer Care Representative
PFSweb
Memphis, TN
04.1999 - 10.2003
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Provided feedback on customer service efficiency to deliver better support options.
- Recommended potential products or services after analyzing customer needs.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Delivered customer support to high call load each shift.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Promoted product offerings to drive growth and exceed benchmarks.
Shampoo Assistant
Gould's Day Spa & Salons
Memphis, TN
11.1998 - 09.2000
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
- Recommended haircare products to patrons based on hair type and style preferences, offering input on washing and styling regimen for greater convenience and health.
- Applied specialized shampoos and other hair products to treat scalp illnesses, hair loss or damage due to poor treatment or excessive exposure to elements.
- Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Package Handler
UPS
Memphis, TN
07.1998 - 03.1999
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Protected company inventory by maintaining and organizing storage areas.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Logged packaging activities and filed reports in company databases.
- Used scanners to track parcel information, condition or receipt.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Education
Cosmetology
Hamilton High School
Memphis, TN09.1995
Some College (No Degree) - Medical Insurance Coding
Southwest Tennessee Community College
Memphis, TNSkills
- Inventory Control
- Relationship Building
- Payment Processing
- Customer Needs Assessment
- Customer Service
- Customer Engagement
- Cosmetics and Facial Care Services
- Brand Promotion
- Products Knowledge
- Exceeding Customer Expectations
- Meeting Sales Goals
- Product Knowledge
- Store Policies and Procedures
- Ability to Lift 40 pounds
- Returns and Exchanges
- Available Nights, Weekends and Holidays
- Safety and Cleanliness Standards
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with new clients and typically exceeded sales goals.
- Developed relationships with new clients and typically exceeded sales goals.
- Recognized as Employee of the month for outstanding performance and team contributions.
Timeline
Beauty Advisor
Sally Beauty Holdings Inc.
05.2021 - 04.2023
Hairstylist
Natural Motion Beauty Salon
12.2007 - 07.2018
Kid's Club Supervisor
24 Hour Fitness
08.1999 - 09.2007
Customer Care Representative
PFSweb
04.1999 - 10.2003
Shampoo Assistant
Gould's Day Spa & Salons
11.1998 - 09.2000
Package Handler
UPS
07.1998 - 03.1999
Cosmetology
Hamilton High School
Some College (No Degree) - Medical Insurance Coding
Southwest Tennessee Community College
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