Ebony Stewart
Raleigh,NC
Summary
Experienced professional with a strong background in process management and operational support. Proven track record of streamlining workflows and promoting effective team collaboration to achieve results. Highly regarded for reliability and adaptability in dynamic and fast-paced environments. Proficient in process documentation and ensuring adherence to quality control measures.
Overview
12
12
years of professional experience
Work History
Process Assistant
Amazon
10.2021 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Monitored and reported on process performance to verify compliance with established standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
Billing Manager
Ortho Manhattan
02.2016 - 02.2019
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed testing for billing modules, enhancing new functionality and process improvements.
Practice Manager
Roosevelt Hospital Doctors Office
07.2012 - 02.2016
- Managed all administrative functions of a busy multi-specialty clinic,
- Overseeing a team of 15 front desk staff and medical assistants.
- Spearheaded implementation of a patient satisfaction survey system, resulting in a 25% increase in positive patient feedback.
- Improved billing accuracy and efficiency by implementing a new coding and billing software, reducing billing errors by 20%.
- Coordinated staff schedules and assignments to optimize patient flow and reduce waiting times.
- Conducted regular team meetings to improve communication, address concerns, and enhance staff morale.
Education
Certificate - Medical Billing And Coding
Kingsborough Community College
Brooklyn, NY05-2008
Certificate - Medical Assisting
The New York School For Medical And Dental Assistants
New York, NY2003
High School Diploma -
High School For Health Professions & Human Services
New York, NY06.2001
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Data entry
- Application verification
- Cross-functional coordination
- Performance monitoring
Timeline
Process Assistant
Amazon
10.2021 - Current
Billing Manager
Ortho Manhattan
02.2016 - 02.2019
Practice Manager
Roosevelt Hospital Doctors Office
07.2012 - 02.2016
Certificate - Medical Billing And Coding
Kingsborough Community College
Certificate - Medical Assisting
The New York School For Medical And Dental Assistants
High School Diploma -
High School For Health Professions & Human Services
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