EBONY STONE
Durham,NC
Summary
Professional and friendly Front Desk Administrator with proven experience providing exceptional customer service and administrative support in fast-paced environments. Skilled in managing front desk operations, handling multi-line phone systems, scheduling appointments, and greeting visitors. Dedicated to creating a positive first impression and ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Front Desk Administrator
Capital Beauty
Raleigh, NC
05.2022 - 07.2025
- Greeted and welcomed clients and visitors, creating a warm and professional first impression.
- Managed multi-line phone system, answered calls, directed inquiries, and took messages to facilitate efficient communication.
- Scheduled and confirmed appointments, maintaining an organized calendar and reducing scheduling conflicts.
- Processed payments and handled cash transactions while maintaining accurate daily reports to ensure financial accountability.
- Communicated with team members and management to ensure smooth daily operations and outstanding client service.
- Coordinated with team members and management for smooth daily operations and enhanced client service.
Appointment Coordinator
Old Dominion Freight Line
Raleigh, NC
06.2017 - 04.2022
- Welcomed visitors and efficiently directed them to appropriate departments or individuals to enhance their experience.
- Coordinated conference room bookings and maintained office supplies inventory.
- Managed incoming and outgoing mail and packages to ensure timely delivery and organization.
- Welcomed visitors and directed them to the appropriate departments or individuals.
- Coordinated conference room bookings and maintained office supplies inventory to support seamless office operations.
- Assisted with administrative tasks including data entry, filing, and document preparation.
- Trained new staff on appointment management systems and best practices for client interaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Lafayette High School
Williamsburg, VA06-2011
Skills
- Front desk operations
- Appointment scheduling
- Visitor management
- Multi-line phone systems
- Customer service
- Phone & email communication
- Microsoft Office Suite
- Cash handling
- Time management
- Problem-solving
- Payment processing
- Confidentiality
Timeline
Front Desk Administrator
Capital Beauty
05.2022 - 07.2025
Appointment Coordinator
Old Dominion Freight Line
06.2017 - 04.2022
High School Diploma -
Lafayette High School