Ebony Thomas
Woodbridge
Summary
Dynamic retail leader with extensive experience at Estee Lauder, excelling in strategic planning and team development. Proven track record in enhancing customer satisfaction and driving sales growth through effective training and mentoring. Adept at utilizing data analysis for informed decision-making while fostering a collaborative workplace culture.
Overview
19
19
years of professional experience
Work History
General Manager
Estee Lauder
Woodbridge
04.2023 - 01.2026
- Managed all aspects of daily business operations, including budgeting, staffing, and inventory control.
- Streamlined daily operations to enhance workflow and optimize resource allocation for improved service delivery.
- Analyzed market trends, informing business strategy and product positioning decisions.
- Developed training programs that elevated staff performance and enhanced customer service satisfaction.
- Resolved customer complaints to maintain high-quality service standards and improve customer retention.
- Trained employees on policies and procedures to ensure adherence to organizational practices.
- Created work schedules and monitored payroll to maintain budget compliance.
- Fostered a positive workplace culture through team-building activities that encouraged interdepartmental collaboration.
Store Manager
True Religion Brand Jeans
Woodbridge
06.2021 - 04.2023
- Delivered exceptional service to achieve high customer satisfaction levels.
- Motivated sales team to achieve objectives by providing targeted training and mentoring.
- Developed business strategies to attract new customers and increase store traffic.
- Hired, trained, and supervised new staff to enhance operational efficiency.
- Addressed customer complaints professionally to maintain strong relationships.
- Ensured store compliance with health and safety regulations consistently.
- Coordinated promotional events that increased customer engagement and strengthened loyalty.
- Prepared detailed reports analyzing buying trends and customer needs to inform profitability strategies.
General Manager
Loreal Cosmetics
Woodbridge
12.2019 - 02.2021
- Oversaw financial planning and budgeting across multiple product lines.
- Streamlined daily operations to improve workflow and optimize resource allocation.
- Tracked monthly sales data to inform strategic business development decisions.
- Developed training programs to enhance staff performance and elevate customer service standards.
- Fostered positive work environment through effective communication and team-building initiatives.
- Created schedules and monitored payroll to ensure adherence to budget constraints.
- Trained employees on policies, procedures, and job duties.
- Administered employee discipline with formal warnings.
Prestige Manager
Ulta Beauty
Washington
10.2015 - 12.2019
- Sustained positive focus on prestige as sixty percent of business.
- Managed MAC, Clinique, Benefit, and Lancôme Boutiques
- Executed corporate and store events aligned with specific goals.
- Planned strategically for successful execution of small to large events.
- Train staff on brand and product knowledge
- Monitored business performance metrics week-to-date, month-to-date, and last year.
Retail Sales Manager
Ulta Beauty
10.2015 - 12.2017
- Led sales initiatives and developed action plans that increased sales performance.
- Scouted talent, conducted interviews, and trained team members to improve customer satisfaction.
- Ensured operational efficiency by implementing best practices in daily tasks. and developing associates to their full potential.
Assistant Manager
Sephora Inside JCPenney
Gretna
02.2012 - 09.2015
- Maximized sales with clients through effective engagement strategies.
- Teach product consultants how to engage with clients to assure that clients purchase items that are needed.
- Train product consultants on brand and product knowledge.
- Teach makeup application techniques, tips and tricks.
- Conduct company makeup events and train to assure that we surpass corporate goal.
- Managed business operations in absence of head beauty manager.
- Instilled confidence in product consultants and clients, enabling them to replicate learned techniques independently.
Counter manager / Beauty Advisor
Dillard's inc
Gretna
11.2006 - 02.2012
- Facilitated client transformations by addressing beauty concerns, boosting confidence and enhancing self-image.
- Built trust with clients by actively listening to their concerns and insecurities.
- Sought to provide effective solutions to customer problems, leveraging established trust.
- Providing excellent customer service.
- Selling products that are suited best for clients.
- Tracked hourly, daily, weekly, and monthly sales goals to measure performance and identify improvement areas.
- Created engaging events and contests to motivate team and achieve sales goals.
- Stocking and merchandising to assure that products are available.
- The development of client loyalty is my biggest accomplishment working in the beauty industry.
Education
BBA -
Southern New Hampshire University
Hooksett, NH05-2028
Bachelors of Science - Psychology
University of New Orleans
New Orleans, LA01-2016
High School Diploma -
Xavier University Preparatory School
New Orleans, LA05-2002
Skills
- Retail management
- Sales management
- Store management
- Strategic planning
- Profit and loss analysis
- Budgeting techniques
- Payroll management
- Inventory control systems
- Data reporting
- Loss prevention techniques
- Merchandising strategies
- Planogram development
- Project management skills
- Recruiting processes
- Microsoft Office and Excel
- Customer service
- Mentoring and coaching
- Performance coaching
- Team building activities
- Conflict resolution
- Assistant manager experience
- Pricing strategies
Personal Information
- Washington, DC
- Virginia
- Maryland
- Authorized To Work: US for any employer
Timeline
General Manager
Estee Lauder
04.2023 - 01.2026
Store Manager
True Religion Brand Jeans
06.2021 - 04.2023
General Manager
Loreal Cosmetics
12.2019 - 02.2021
Prestige Manager
Ulta Beauty
10.2015 - 12.2019
Retail Sales Manager
Ulta Beauty
10.2015 - 12.2017
Assistant Manager
Sephora Inside JCPenney
02.2012 - 09.2015
Counter manager / Beauty Advisor
Dillard's inc
11.2006 - 02.2012
BBA -
Southern New Hampshire University
Bachelors of Science - Psychology
University of New Orleans
High School Diploma -
Xavier University Preparatory School