Ebony Trice
Fort Mitchell,AL
Summary
Experienced Waitress/Supervisor with a solid background in the hospitality industry. Display strong leadership abilities, effective team management, and commitment to providing outstanding customer service. Known for creating streamlined operations and fostering staff development to ensure smooth running of dining experiences. Demonstrated success in resolving guest issues promptly while maintaining high level of service quality.
Overview
15
15
years of professional experience
Work History
Waitress Supervisor
IHOP
Columbus, GA
06.2022 - Current
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Resolved customer complaints in a timely manner with professionalism.
- Analyzed financial reports such as sales data and labor costs for management review.
- Hosting and customer service
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Monitored cash register operations during shifts for accuracy of transactions.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Monitored temperatures of prepared food and cold-storage areas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Wait Staff Member
El Vaquero Mexican restaurant
Columbus, GA
02.2010 - 08.2023
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Cleared dishes between courses and after guests finished dining.
- Followed all safety procedures when handling hot plates or sharp objects.
- Ensured that all orders were taken correctly and in a timely manner.
- Answered questions about menu selections and made recommendations when requested.
Education
GED -
Columbus Technical College
Columbus, GA10-2016
Some College (No Degree) - Cosmetology
Huntingdon County Career And Technology Center
Huntingdon, PASkills
- Sales Promotion
- Waiting tables
- Hygiene standards
- Menu knowledge
- Server trainer
- Complaint Handling
- Food Safety
- Customer Service
- Food safety understanding/serve safe certified
- Adaptability and Flexibility
- Multitasking
- Team building
- Greeting and Seating Guests
- Cash Handling
Timeline
Waitress Supervisor
IHOP
06.2022 - Current
Wait Staff Member
El Vaquero Mexican restaurant
02.2010 - 08.2023
GED -
Columbus Technical College
Some College (No Degree) - Cosmetology
Huntingdon County Career And Technology Center