Ebony Wakefield
Blacklick,OH
Summary
An experienced professional with over a decade of direct experience in finance and administration. Demonstrates exceptional communication and problem-solving abilities, with a verified track record of accurately handling and executing financial responsibilities. Fulfills a vital role in transactional and reporting operations within the Finance and Accounting department, with a successful history in corporate and nonprofit sectors.
Overview
24
24
years of professional experience
Work History
Patient Services Manager
PrimaryOne Health
Columbus, Ohio
01.2021 - Current
- Responsible for managing the Call Center, Referral Department, and Medical Records
- Overseeing 25 direct reports
- Ensuring teams function cohesively and productively
- Overseeing performance
- Monitoring recorded calls
- Overseeing Patient Satisfaction committee
Finance and Contract Administrator
PrimaryOne Health
Columbus, Ohio
01.2019 - 01.2021
- Responsible for financial analysis, reporting, and budgeting
- Month-end reporting
- Grant processing and invoicing
- Analyze large amounts of data
- Manage and assist with the execution of organization contracts
Finance Manager
Columbus Area Integrated Health Services
Columbus, Ohio
01.2017 - 01.2019
- Responsible for the receipt and accounting of funds being paid to the organization
- Managing invoices for accuracy and timely receipt of payment
- Maintaining MS Excel spreadsheets and databases
- Providing training and project orientation
- Maintaining that proper accounting procedures are followed
- Responsible for managing company purchasing and inventory
- Reconciling A/P, A/R, Grant statements
- Charging expenses to appropriate GL accounts
- Working closely with CFO on A/P Management and Administration
- 1099 Tax Preparation
Finance and Operation Administrator for Fleet Program
Columbus Area Integrated Health Services
Columbus, Ohio
01.2017 - 01.2019
- Responsible for overseeing and managing Fleet Program participants
- Managing Requests and Availability
- Process applications
- Maintain maintenance procedures and repairs are followed
- Reconcile Program expenses monthly
Billing Associate
Columbus Area Integrated Health Services (Academy Medical)
Columbus, Ohio
01.2015 - 01.2017
- Responsible for using coded data to produce and submit claims to insurance companies
- Work directly with the insurance company and healthcare provider to get claims processed and paid
- Review and appeal unpaid and denied claims
- Verify patients' insurance coverage
- Answer patients' billing questions
- Handle collections on unpaid accounts
- Manage Accounts Receivable and aging reports
- Achieved and exceeded daily performance and productivity goals
Patient Financial Administrator
Joint Implant Surgeons
New Albany, Ohio
01.2010 - 01.2015
- Knowledge of insurance payment policies, procedures, and privacy practices
- Primary contact to assess a patient's financial position
- Key provider of guidance and assistance for private pay and high deductible patients with Health Savings Account
- Responsible for benefits verification, charge entry, pre-certification (surgical cases), and accounts receivable (denials and resubmission)
- Coordinates and schedules patients for Pre-Certification appointments for Inpatient/ Outpatient Surgical Hospital Admissions
- Perform pre-certifications and prior authorizations for medication injections and MRIs
Shareholder Service Associate
Citi Bank
Columbus, Ohio
01.2005 - 01.2007
- Maintains current knowledge of bank policies and procedures for compliance maintenance
- Responsible for the maintenance of more than 3,800 individual and corporate accounts with 28 sales professionals
- Fulfillment of services to client accounts, including purchases, redemptions, opening new accounts, and upgrading existing accounts
- Management of overall quality control/ satisfaction records for the funds
- Maintain client relationships for assigned funds, including problem-solving and making recommendations according to client needs
- Introduce new services relevant to the client and constantly seek new ways to improve customer service
Financial Service Advisor
Bank One
Westerville, Ohio
01.2001 - 01.2005
- Understanding of the investment industry to strengthen and maintain customer relationships
- Direct access to customer portfolio to help educate and advance financial and capital markets and education
- Determining appropriate action to fulfill customer requests through research and communicating with other departments
- Handle client questions, complaints, and inquiries concerning the account
- Reduced customer attrition by retaining accounts through balance transfers and lowering APRs when available
- Team-directed environment providing strategic support and mentoring to provide solutions to clients
Education
Healthcare Management -
Franklin University
Skills
- Comprehensive knowledge of for-profit/nonprofit technology
- IDX
- APRIMA
- XAKT Clinical Desktop and Billing System
- ETEK Accounting and Payment Systems
- Proficient in Microsoft Office
- Microsoft Word
- Excel
- PowerPoint
- Accounts receivable
- Cash Management
- Reconciliations
- Accounts Payable
- Grant Accounting
- Invoice Processing
- Fiscal reporting
- Purchase Order Management
- Reporting capabilities
- Process Improvements
- Account Reconciliation
- Procurement coordination
- Cash Flow Management
- General Ledger Management
Timeline
Patient Services Manager
PrimaryOne Health
01.2021 - Current
Finance and Contract Administrator
PrimaryOne Health
01.2019 - 01.2021
Finance Manager
Columbus Area Integrated Health Services
01.2017 - 01.2019
Finance and Operation Administrator for Fleet Program
Columbus Area Integrated Health Services
01.2017 - 01.2019
Billing Associate
Columbus Area Integrated Health Services (Academy Medical)
01.2015 - 01.2017
Patient Financial Administrator
Joint Implant Surgeons
01.2010 - 01.2015
Shareholder Service Associate
Citi Bank
01.2005 - 01.2007
Financial Service Advisor
Bank One
01.2001 - 01.2005
Healthcare Management -
Franklin University
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