Ebony Wallace
New Orleans ,Louisiana
Summary
Highly organized and motivated employee with a strong desire to leverage time management and organizational skills in diverse work settings. Seeking new opportunities to develop skill set while contributing to company growth. Committed to delivering exceptional results and consistently exceeding expectations.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Ochsner
03.2024 - Current
- Coordinate patient admissions and registration processes, verifying insurance information and ensuring accurate data entry to streamline patient access.
- Facilitate communication between patients, healthcare providers, and insurance companies, resolving inquiries and clarifying coverage details to ensure seamless care delivery.
- Manage patient records with precision, updating and retrieving patient information to support timely treatment and medical billing.
- Manage patient flow, and address concerns to enhance the patient experience.
- Manage sensitive and confidential patient information in compliance with HIPAA and company policies, ensuring privacy and confidentiality.
- Provide exceptional customer service by handling patient inquiries, ensuring satisfaction, and facilitating efficient patient check-in procedures.
Emergency Communications Specialist II
Orleans Parish Communication District
New Orleans, Louisiana
08.2016 - 09.2021
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Received and Prioritized emergency and non-emergency calls, dispatched appropriate public safety units (police, fire, EMS) and tracking real-time data to ensure timely responses.
- Communicated critical information to first responders via electronic communication, phone calls, and radio transmissions, ensuring clear and effective instructions during emergencies.
- Monitored public safety field units, observing emergency scenes to assess risks and coordinating additional resources when necessary.
- Analyzed system maps, caller information, and emergency details, documented all events in the system for accurate record-keeping and quick access.
- Utilized strong problem-solving skills to manage high-pressure situations, evaluated responses and adjusted strategies to reduce risks and improve outcomes.
Administrative Assistant
Orleans Parish Communication District
New Orleans , Louisiana
02.2016 - 08.2016
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Internship Student
Orleans Parish Criminal District Court
New Orleans , LA
02.2015 - 05.2015
- Provided administrative support to judicial staff by duplicating and circulating documents, managing office mail, and handling individual requests.
- Attended Criminal court proceedings to hear arguments and document necessary case information for judge's review.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Science - Criminal Justice
Southern University At New Orleans
New Orleans, LA05.2016
Skills
- Basic life support understanding
- Information intake
- Troubleshooting
- Analytical skills
- Verbal and written communication
- Time management
- Detail-oriented
- Self-motivated professional
- Cultural awareness
- Compassion
- Planning and Coordination
- Calm under pressure
Timeline
Patient Access Representative
Ochsner
03.2024 - Current
Emergency Communications Specialist II
Orleans Parish Communication District
08.2016 - 09.2021
Administrative Assistant
Orleans Parish Communication District
02.2016 - 08.2016
Internship Student
Orleans Parish Criminal District Court
02.2015 - 05.2015
Bachelor Of Science - Criminal Justice
Southern University At New Orleans