Ebony Washington
St Louis,MO
Summary
Dedicated Leasing Manager with 8 years of experience. Handles office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Proficient at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
8
8
years of professional experience
Work History
Life Insurance Agent
PRIMERICA FINANCIAL SERVICES
Saint Louis, MO
12.2020 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
Realtor
Wood Brothers Realty
St. Louis , MO
09.2018 - Current
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Generated 100% of sales through effective networking and marketing strategies to grow new business and increase productivity.
Leasing Manager
Carr Square Corporation
St. Louis , MO
04.2016 - Current
- Minimized occupancy 75% by collaborating with owners to implement improvements to marketing initiatives, business plans and tenant outreach programs.
- Created, coordinated and engaged in marketing campaigns.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
MBA - Business And Managerial Economics
Webster University
St Louis, MO05.2019
Bachelor of Science - Criminology And Criminal Justice
University Of Missouri - St Louis
St Louis, MO12.2012
Skills
- Team Leadership
- Business Development
- Insurance Knowledge
- Operations Support
- Marketing and Advertising
- Sales and Marketing
- Customer Relationship Management (CRM)
- Contract Negotiation
- Leasing Reports
- Resident Relations
- Property Tours
- Leading Meetings
- Maintaining Closing Ratios
- Fair Housing Laws Knowledge
- Collections Procedures
- Lease Management
- Emergency Response
- Microsoft Office
- Maintaining Occupancy Levels
- Collect Payments
- Financing Coordination
- Monthly Fee and Payment Collection
Certification
- Licensed Missouri Realtor
- Federal Fair Housing Training
- Housing and Urban Development Training
Timeline
Life Insurance Agent
PRIMERICA FINANCIAL SERVICES
12.2020 - Current
Realtor
Wood Brothers Realty
09.2018 - Current
Leasing Manager
Carr Square Corporation
04.2016 - Current
MBA - Business And Managerial Economics
Webster University
Bachelor of Science - Criminology And Criminal Justice
University Of Missouri - St Louis