Ebony Wheeler
Greensboro,NC
Summary
Dynamic professional with extensive experience in administrative support, claims management, and tax preparation. Proven ability to optimize processes for enhanced efficiency and ensure compliance. Strong track record in building customer relationships that contribute to improved service delivery and operational success.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Republic Services
Greensboro, NC
09.2023 - Current
- Conducted daily office tasks, trained new employees, and supervised front office operations to enhance workflow efficiency
- Assisted in portfolio preparation for management approval, ensuring alignment with organizational goals
- Reviewing paperwork to make sure it's in compliance with government regulations
- Entering data from manifests, work orders, container logs etc. into logistics system
- Supported shipping and receiving operations for inbound and outbound logistics
Tax Preparer
Jackson Hewitt
High Point, NC
12.2022 - 08.2023
- Applied federal, state, and local tax laws to maximize deductions and accurately calculate client returns.
- Increased customer refunds an average of 5% by identifying qualifying tax credits for customers
- Completed and filed tax documents with appropriate agencies, like the IRS, state and local government entities.
- Negotiated favorable financial settlements for clients with IRS representatives.
- Built customer relationships through client education on tax preparation process.
Claims Service Specialist
Allstate
Charlotte, NC
11.2019 - 07.2022
- Explained policy coverages and investigated claims to determine coverage and liability, facilitating informed decision-making.
- Scheduled vehicle inspections and coordinated emergency assistance to ensure timely review and processing of customer claims.
- Followed up with customers to gather statements and additional information, expediting claims resolution.
- Reduced claims processing times for customers by documenting incident details accurately into claims management system
- Ensured adherence to state regulations in all claims processing activities.
- Attended training workshops to expand on and develop new skills, and collaborate with teammates to achieve team goals.
City Carrier Assistant
United States Postal Service
Charlotte, NC
10.2017 - 10.2019
- Delivered and collected different classes of mail and packages in a timely manner.
- Organized and arranged all classes of mail and packages in sequence of delivery along established route to enhance productivity.
- Met turnaround goals by actively promoting postal products and services to customers.
- Responded to customer inquiries with accurate information on postal laws, regulations, and products.
- Provided change of address forms and completed necessary reports at the end of the shift
Benefits Advisor
Gohealth
Charlotte, NC
09.2019 - 09.2019
- Educated members on plan benefits, policies, and procedures, ensuring understanding of plan utilization.
- Collaborated with leadership to investigate and resolve member complaints and escalations, streamlining member enrollment processes.
- Facilitated product sales by delivering detailed information on product features and benefits to address customer needs.
Skills
- Insurance Claims
- Logistics Coordination
- Data Entry
- Microsoft Office
- Training
- Customer Service
- Benefits education
- Notary
- Logistics Coordination
Timeline
Administrative Assistant
Republic Services
09.2023 - Current
Tax Preparer
Jackson Hewitt
12.2022 - 08.2023
Claims Service Specialist
Allstate
11.2019 - 07.2022
Benefits Advisor
Gohealth
09.2019 - 09.2019
City Carrier Assistant
United States Postal Service
10.2017 - 10.2019