Summary
Overview
Work History
Education
Skills
Timeline
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EBONY WILLIS

Jackson,USA

Summary

To secure a challenging position in a dynamic organization where I can utilize my skills, experience, and knowledge to contribute to the company's success and further enhance my professional growth.

Overview

16
16
years of professional experience

Work History

Account Service Representative

Security Benefit / Zinnia
07.2022 - Current
  • Managed a portfolio of client accounts, ensuring timely and accurate processing of orders and payments
  • Built and maintained strong relationships with clients, providing exceptional customer service and addressing inquiries and concerns
  • Researched options and recommended services to address clients' needs.

Customer Service Representative

Automated Health System
01.2022 - 07.2022
  • Assisted customers in person, over the phone, and via email to provide exceptional service and resolve inquiries or issues promptly and effectively
  • Handled and resolved customer complaints or concerns in a professional and empathetic manner, ensuring customer satisfaction
  • Maintained a thorough understanding of company products, services, and policies to provide accurate information and recommendations to customers

Surgical Technologist

Baptist Memorial Hospital
01.2020 - 01.2022
  • Maintained a sterile field during surgeries by following aseptic techniques and infection control protocols
  • Prepared patients for surgery by washing and disinfecting incision sites, positioning patients on the operating table, and covering them with sterile drapes
  • Managed surgical instruments and equipment, including cleaning, sterilizing, and organizing them for future use

Leasing Assistant

Parkway East Apartments
04.2017 - 12.2019
  • Conducted background checks and verified rental references of potential tenants to assess their eligibility.
  • Coordinated move-in and move-out processes
  • Assisted in the collection of rent payments and addressed any tenant concerns or maintenance requests in a timely manner.

Debt Collector

PRA Group
02.2012 - 03.2017
  • Managed a portfolio of delinquent accounts, ensuring timely and effective collection of outstanding debts.
  • Utilized various communication channels, including phone calls, emails, and letters, to engage with debtors and negotiate payment arrangements.
  • Collected on delinquent accounts to reduce overdue balances.

Clerk II

State Of TN DHS
08.2009 - 01.2012
  • Assisted with data entry, ensuring accuracy and completeness of information
  • Managed and maintained electronic and physical filing systems
  • Provided administrative support to supervisors and team members as required

Education

Bachelor - Business Administration

Bethel University
Jackson, TN

Associate Of Applied Business - Administrative Assistant

West TN Business College
Jackson, TN

Certificate - Surgical Technology

Concorde Career College
Memphis, TN
12.2019

Skills

  • Client relationship building
  • Professionalism and etiquette
  • Computer skills
  • Microsoft office
  • Call center experience
  • Medical terminology
  • Administrative and office support

Timeline

Account Service Representative

Security Benefit / Zinnia
07.2022 - Current

Customer Service Representative

Automated Health System
01.2022 - 07.2022

Surgical Technologist

Baptist Memorial Hospital
01.2020 - 01.2022

Leasing Assistant

Parkway East Apartments
04.2017 - 12.2019

Debt Collector

PRA Group
02.2012 - 03.2017

Clerk II

State Of TN DHS
08.2009 - 01.2012

Bachelor - Business Administration

Bethel University

Associate Of Applied Business - Administrative Assistant

West TN Business College

Certificate - Surgical Technology

Concorde Career College

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EBONY WILLIS