Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Woods-Bearden

Glendale

Summary

Dedicated customer service representative skilled in conflict resolution, brand representation, and team collaboration. Committed to enhancing customer experiences and fostering positive team dynamics.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

William Sonoma
Milwaukee
11.2025 - 01.2026
  • Enhanced product displays to improve customer engagement and satisfaction.
  • Processed returns and exchanges in accordance with company policies.
  • Coordinated with team members to streamline workflow during peak periods, ensuring timely service delivery.
  • Managed stressful situations with professionalism to successfully resolve customer conflicts.

Sales Associate

Walmart
Milwaukee
04.2023 - 05.2024
  • Guided customers in product selection and addressed inquiries to enhance shopping experience.
  • Processed transactions efficiently at the checkout register.
  • Ensured clean and organized sales floor displays to promote product visibility and accessibility.
  • Stocked shelves with merchandise to ensure product availability for customers. and replenished merchandise.

Education

High School Diploma -

Wisconsin Conservatory of Lifelong Learning
Greenfield, WI
06-2011

Some College (No Degree) - Communications

Southern New Hampshire University
Hooksett, NH
08-2026

Skills

  • Customer service
  • Transaction processing
  • Product knowledge
  • Brand representation
  • Team collaboration
  • Collaborative teamwork
  • Conflict resolution

Timeline

Customer Service Representative

William Sonoma
11.2025 - 01.2026

Sales Associate

Walmart
04.2023 - 05.2024

High School Diploma -

Wisconsin Conservatory of Lifelong Learning

Some College (No Degree) - Communications

Southern New Hampshire University
Ebony Woods-Bearden