Ebony Woolfolks
Moreno Valley,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Passionate Volunteer with experience in various types of outreach initiatives.
Energetic individual with compassionate nature and drive to serve local community.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
InterSolutions
Riverside, California
2024.04 - Current
- Responded promptly to tenant maintenance requests to ensure satisfaction.
- Verified rental eligibility by meticulously following the company’s verification protocols.
- Resolved tenant complaints professionally while fostering positive resident relationships.
- Reviewed documentation for accuracy and completeness during recertification processes.
- Coordinated rent collection and ensured timely processing of payments.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Prepared and analyzed delinquency reports and addressed outstanding balances.
Caregiver
Ihss
Moreno Valley, CA
2015.02 - Current
- Provided companionship for elderly client by engaging in conversation and participating in recreational activities.
- Transported client to doctor appointments and other errands
- Prepared meals according to dietary requirements
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied client to social events such as movies or plays.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
New Home Sales Assistant
Jwilliamsstaffing
Irvine, CA
2022.09 - 2024.05
- Greeted customers and provided them with information about the new homes for sale.
- Conducted walkthroughs of model homes to demonstrate features and benefits.
- Provided detailed explanations of floor plans, options, amenities, and home site locations.
- Maintained accurate records of all sales transactions.
- Responded to customer inquiries promptly and professionally via phone or email.
- Informed customers of available incentives and discounts on new home purchases.
- Generated leads through networking events, referrals, cold calls.
- Managed inventory levels of available properties by tracking sold units versus unsold units.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Communicated with clients to determine property needs and budget constraints.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Identified potential buyers through cold calling.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Provided client guidance regarding market conditions, mortgage options and legal requirements.
Education
Real Estate License -
Department of Real Estate
Orange, CA2021-06
High School Diploma -
Rubidoux High School
Jurupa Valley, CA2001-06
Skills
- Customer service and support
- Proficient in Yardi property management software
- Tenant conflict resolution
- Attention to detail
- Fair housing regulations
- Strong communication skills
- Time management
- Appointment scheduling
- Relationship building
- Document verification
- Property inspections
- Team building
- Experienced with low-income housing tax credit properties
Real Estate ID Number
02157422
Timeline
Leasing Consultant
InterSolutions
2024.04 - Current
New Home Sales Assistant
Jwilliamsstaffing
2022.09 - 2024.05
Caregiver
Ihss
2015.02 - Current
Real Estate License -
Department of Real Estate
High School Diploma -
Rubidoux High School