Hi, I’m
Ebony Butler
Assistant Manager
Kingsland,GA
Summary
Accomplished Assistant Store Manager with a proven track record of rapid advancement. Skilled in sales, personnel management, accounting, and inventory management. Possesses comprehensive knowledge of company products and services to deliver exceptional customer service. Holds certifications in RTK - Global Harmonized System, ServSafe, Microsoft Word, CPR, and AED obtained in 2019. Recognized for meticulous attention to detail and expertise in time management. Demonstrates unwavering dedication to upholding procedural and sanitation compliance, ensuring the utmost level of quality and safety in all responsibilities.
Overview
7
years of professional experience
5
Certifications
Work History
Tropical Smoothie Cafe
Assistant Store Manager
6 2022 - 08.2024
Job overview
- Oversee the work of 20 individuals consisting of team members and shift leaders
Led store operations, including openings and closing duties, managing staff schedules, and ensuring proper shift coverage to meet business demand.
Conducted operational audits and implemented improvements that enhanced team efficiency and reduced operational errors.
Hired employees and executed team training plans to ensure consistent onboarding, performance improvement, and adherence to company policies
Oversaw inventory control by placing orders, verifying incoming shipments, managing stock levels, and reducing product waste through strategic forecasting.
Perform many financial duties: depositing money to banks, checking out team members from cash drawers, counting all the money in the safes
Maintained compliance with all health and safety regulations including EcoSure and food safety standards
Utilized conflict management to make sure all customers left satisfied
Tropical Smoothie Cafe
Team Member
07.2021 - 01.2022
Job overview
- Greeted customers
- Performed sanitization procedures
- Prepped and cooked food and made smoothies
- Excelled in a fast-paced environment and had to multitask
- Utilized teamwork
Krayons Academy 2
Assistant Teacher
02.2021 - 06.2021
Job overview
- Taught one and two year olds
- Cared for toddlers by nurturing them, changing them, feeding them, reading to them, and teaching them colors, numbers, and letters
- Oce work: checking children in and out of the building, taking attendance, talking with parents, and performing COVID precautions (hand sanitizing the childrens' hands and taking their temperatures)
Wendy's WIT Group
Crew Member
06.2020 - 09.2020
Job overview
- Greeted customers and helped them with any questions or concerns they had
- Took customers' orders from the drive thru and dining area
- Cleaned bathrooms, the front line of the restaurant, and the lobby area
- I dressed hamburgers to the customers' needs and wants, fried french fries, and made frosties and other drinks
St. Mary's Aquatic Center
Guest Service Representative
04.2018 - 09.2019
Job overview
- Greeted them and helped them with any questions or concerns they had
- Counted tills and put the correct amount of money for the next shift
- Retail work: looking up barcode numbers on items and scanning them, helping customers find what products they're looking for, issuing returns on items, and stocking
- Kitchen work: breaking down and cleaning kitchen equipment, mopping and sweeping, serving food to customers, taking orders and putting them together
- Planned and executed birthday parties
Education
College of Coastal GeorgiaBrunswick, Ga
Bachelor of Science from Biological Sciences, Biochemistry
08.2021 - Current
College of Coastal GeorgiaBrunswick, GA
Associate of Science from STEM
05.2001
Skills
Customer communications
Call decisioning
Up-selling techniques
Problem-solving, empathy, and patience skills
Complaint resolution
Customer service optimization
Goals and performance
Sales expertise
Staff education and training
Service standard compliance
Store operations
POS systems operations
Certification
ServSafe Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offCareer advancementTimeline
College of Coastal Georgia
Bachelor of Science from Biological Sciences, Biochemistry
08.2021 - Current
Team Member
Tropical Smoothie Cafe
07.2021 - 01.2022
Assistant Teacher
Krayons Academy 2
02.2021 - 06.2021
Crew Member
Wendy's WIT Group
06.2020 - 09.2020
Guest Service Representative
St. Mary's Aquatic Center
04.2018 - 09.2019
College of Coastal Georgia
Associate of Science from STEM
05.2001
Assistant Store Manager
Tropical Smoothie Cafe
6 2022 - 08.2024