Ebonyse Osborne
Maple Heights,OH
Summary
Dynamic Sr. Support Representative with a proven track record at Seaway Foods, excelling in empathy and ticket management. Spearheaded initiatives that significantly enhanced customer satisfaction and team performance. Recognized for mentoring and a proactive approach, adept at resolving complex issues and fostering professional growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sr. Support Representative
Seaway Foods
09.2023 - 07.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Mentored junior support representatives, fostering professional growth and development within the team.
- Consistently exceeded performance metrics, earning recognition as a top Senior Support Representative on multiple occasions.
- Participated in regular team meetings to discuss best practices, share insights gleaned from customer interactions, and strategize ways to improve overall support delivery.
Lead Lane Manager
Ohio E-Check
05.2021 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Applied Science - Pharmacology
Remington College
Maple Heights, OHSkills
- Empathy and patience
- Ticket management
- Proactive approach
- Call center experience
Certification
Basic Management Certification
Timeline
Sr. Support Representative
Seaway Foods
09.2023 - 07.2024
Lead Lane Manager
Ohio E-Check
05.2021 - 06.2023
Basic Management Certification
Associate of Applied Science - Pharmacology
Remington College
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