Health
Ebun Ajiboye
UTSA Ambassadors
Houston,TX
5
years of professional experience
Detail-oriented and customer-focused professional with experience in customer service, data review, healthcare administration, and operational support. Skilled in investigating issues, reviewing records for accuracy, resolving customer concerns, and maintaining confidential information. Proven ability to work efficiently in fast-paced environments while managing multiple priorities and delivering high-quality results. Strong written and verbal communication skills with a commitment to compliance, accuracy, and customer satisfaction.
Work History
Social Coordinator
4 Years 3 Months- Coordinated events to enhance student engagement and foster community connections.
- Collaborated with campus departments and external partners to execute events that met community needs.
- Displayed project management, communication, and organizational skills in managing event logistics.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 7 Months- Managed high-volume inbound customer interactions while maintaining accuracy, professionalism, and adherence to company policies.
- Investigated customer concerns and resolved account-related issues through research, analysis, and problem-solving.
- Verified customer information and documentation to ensure accuracy and completeness.
- Escalated complex cases to appropriate departments while maintaining detailed records of customer interactions.
- Handled sensitive customer information with a high degree of confidentiality and professionalism.
- Consistently met performance metrics for quality, productivity, and customer satisfaction.
Health Clinic Volunteer
8 Months- Conducted patient intake interviews, ensuring accurate and thorough documentation of patient information for improved care.
- Reviewed and organized health-related information to enhance clinic operations and support staff in delivering effective services.
- Reviewed and organized health-related information to support clinic operations.
- Conducted patient intake interviews and recorded patient information accurately.
- Assisted with community outreach initiatives and health education events, promoting health awareness among diverse populations.
President
9 Months- Led student organization of 100+ members, coordinating academic and community engagement initiatives to enhance member experience.
- Analyzed member feedback to implement targeted improvements, resulting in increased participation and engagement.
- Led strategic initiatives to enhance student engagement and academic success.
- Developed and implemented programs promoting leadership development among members.
- Coordinated events fostering collaboration between students, faculty, and administration.
Hospital Volunteer
2 Months- Supported nurses and staff in surgical department, ensuring seamless operations and adherence to protocols.
- Observed and documented patient care processes, contributing to continuous improvement in patient outcomes.
- Facilitated patient transport and communication between healthcare providers and families, enhancing care coordination.
- Developed strong observational, organizational, and communication skills through direct patient interaction.
Education
Bachelor - Medical Humanities
Graduated with honors - Diploma
Skills
Data Entry & Documentation
Records Management
EMR Systems
Compliance Support
Quality Assurance
Attention to Detail
Escalation Resolution
Investigative Research
Customer Support
Problem-Solving
Microsoft Office Suite
Communication skills
Critical Thinking
Team Collaboration
EMR Systems
Timeline
Health Clinic Volunteer
Health Clinic
09.2024 - 05.2025Read More
President
National Society of Collegiate Scholars | UTSA
08.2024 - 05.2025Read More
Hospital Volunteer
Methodist Hospital
05.2024 - 07.2024Read More
Social Coordinator
UTSA Ambassadors
05.2022 - 08.2026Read More
CUSTOMER SERVICE REPRESENTATIVE
TTEC
09.2021 - 04.2023Read More
University of Texas at San Antonio
Bachelor from Medical Humanities
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George Bush High School
Graduated with honors from Diploma
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