Latina Walker
Martinez ,GA
Summary
Experienced administrative and social services professional with expertise in child welfare support, case coordination, housing compliance, and client services. Skilled in records management, eligibility review, interagency collaboration, community outreach, and maintaining strict confidentiality. Proven ability to support high-volume caseloads with accuracy, professionalism, and strong client-centered service. Seeking remote, hybrid, or administrative support opportunities within social services, government, or human services.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Social Services Technician
Georgia Department of Human Services
08.2023 - Current
- Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress.
- Routinely enter data into automated system in order to add or update member records.
- Prepares reports and case history records for casemanagers.
- Completes contact collaterals for each case.
- Conducts residency reports on potential caretakers.
- Maintained accurate records of case information and progress, displaying proficiency with computerized record keeping systems.
- Enforced agency policies while maintaining the safety of all parties involved, showing a commitment to professional ethics and boundaries.
- Followed strict data confidentiality rules to keep client information secure.
- Communicated with third-party agencies and providers for care coordination.
- Mailed and received correspondence to and from caretakers.
Occupancy Specialist/Resident Services/Leasing
Georgia Housing Authority Partners
07.2022 - 07.2023
- Maintained waiting list and applicant files for Public Housing and any other assigned programs.
- Reviewed housing quality standards and explain program rules and regulations to prospective tenants.
- Performed applicant pre-qualification which includes but not limited to verifying eligibility documentation including: criminal history, eviction notices, child support payments, references and marriage license of all prospective residents.
- Verified family income through employer, social agencies and other sources for applicants.
- Notified applicants of determination in writing and explain reason.
- Coordinated grievance process where applicable.
- Compiled and updated vacancy reports of all available rental units.
- Stored and filed all denied applications and other necessary documentation.
- Processed and evaluated tenant transfer requests including reasonable accommodations.
- Scheduled site visits as appropriate with prospective residents.
- Collaborated with agency representatives to implement outreach activities in various programs.
- Directed fundraising activities and preparation of public relations materials.
Administrative Assistant
New Destiny Ministries
05.2005 - 11.2021
- Used Microsoft Office Suite to create and revise documents and presentations.
- Maintained office inventory by assisting with supply orders.
- Built and maintained relationships with vendors and other external contacts.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained timekeeping information and submitted and processed payroll.
- Mailed newsletters and promotional materials to keep customers up-to-date with company happenings.
- Arranged conference, meeting, and travel reservations for office personnel.
- Created flyers and invitations for conferences or special events.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Organized monthly expense reports according to company policies and procedures.
- Greeted and screened visitors to direct to correct employee or office.
Property Manager/Leasing
H and H Management
05.2015 - 12.2018
- Processed applications and lease agreements by conducting rental history, credit check, and background check.
- Monitored tenant compliance's with lease terms and resolved disputes.
- Verified paperwork was completed accurately and in a timely manner.
- Met with current tenants to review and renew leases.
- Negotiated lease terms with tenants and prepared leases for signature.
- Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
- Met with prospective tenants to show properties and explain terms of occupancy.
- Investigated and resolved tenant complaints, following management rules, and regulations.
- Evaluated tenant eligibility in alignment with income restrictions and government regulations.
- Negotiated and finalized lease terms and agreements.
- Initiated eviction proceedings when necessary according to state law and court orders.
Education
Bachelor of Arts (BA) - Psychology
Troy University
Troy, AL05.2018
Skills
- Property Inspection
- Crisis Intervention
- Family assessment
- Safety planning
- Administrative Support
- Case Coordination
- Records Management
- Program Support
- Policy & Compliance
- Interagency Collaboration
- Microsoft Office Suite
- Data Entry & Documentation
Certification
- Certified Notary Public
- Fair Housing Laws
- Leasing
Affiliations
- Committed To Elevating America's Children (C.T.E.A.C.) Board member: 2002 - present
- No Walls Ministry Treasurer: 2012- present
Timeline
Social Services Technician
Georgia Department of Human Services
08.2023 - Current
Occupancy Specialist/Resident Services/Leasing
Georgia Housing Authority Partners
07.2022 - 07.2023
Property Manager/Leasing
H and H Management
05.2015 - 12.2018
Administrative Assistant
New Destiny Ministries
05.2005 - 11.2021
Bachelor of Arts (BA) - Psychology
Troy University