Amy Wolfe
Colubus,OH
Summary
Seeking a new position where strong work ethic and great communication skills will be appreciated. Considered a team player with well honed leadership and critical thinking skills.
Overview
19
19
years of professional experience
Work History
Information Associate/Patient Registration
The Ohio State University
Columbus, OH
07.2017 - Current
- Established records by preparing individual folders, assigning ID numbers and completing personal information.
- Maintained office’s supplies by taking inventory and ordering new supplies when applicable.
- Welcomed approximately 30-50 visitors per day and assisted them with checking in for their appointment.
- Performed administrative duties, including answering calls, returning missed calls, arranging appointment times and assisting with visitors requests.
- Maintained equipment used in office by ensuring each piece of equipment is working properly and calling in for repairs if needed.
- Called patients to confirm scheduled appointments a day in advance.
Public Safety Dispatcher
The Ohio State University
Columbus, OH
12.2005 - 07.2017
- Requested law enforcement, fire and ambulance services for various emergency calls, including fires and auto accidents.
- Fielded 911 emergency and non-emergency calls and determined the level of support that was needed for response.
- Remained calm in very high-pressure situations and kept callers on the line until law enforcement arrived on the scene.
- Inputted information from all calls into the system, using CAD and maintaining accuracy of details.
- Coached 4 new staff members per year.
- Responded to all inquiries from the general public in a prompt and professional manner.
Supervisor
The Ohio State University
Columbus, OH
11.2003 - 11.2004
- Directed guests and routed deliveries and courier services.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted customers and visitors in-person and via telephone calls.
- Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.
- Processed accounts receivable and accounts payable.
- Oversaw inventory and office supply purchases.
- Opened and properly distributed incoming mail.
- Provided instruction, coaching and motivation to all employees during the shift.
Mail Clerk
The Ohio State University
Columbus, OH
11.2003 - 11.2004
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into post office boxes.
- Estimated weights, heights and centers of balance to make precise placements.
Nutrition Assistant
The Ohio State University
Columbus, OH
04.2003 - 11.2003
- Assisted patients in completing menus that were appropriate for their specific dietary requirements.
- Self-directed with astute judgment skills. High level of personal accountability.
Education
High School Diploma -
Reynoldsburg High School Encore: Arts Communication & Design Academy
Reynoldsburg, OH2002
Skills
- Extremely organized
- Team leadership
- Self-motivated
- Strong verbal communication
- Interpersonal and written communication
- Quick learner
- Perform work under stressful or emotional conditions
- Determined
- Dependable
- great interpersonal and communication skills
Accomplishments
- Named “Dispatcher of the Year” in [March, 2015].
Timeline
Information Associate/Patient Registration
The Ohio State University
07.2017 - Current
Public Safety Dispatcher
The Ohio State University
12.2005 - 07.2017
Supervisor
The Ohio State University
11.2003 - 11.2004
Mail Clerk
The Ohio State University
11.2003 - 11.2004
Nutrition Assistant
The Ohio State University
04.2003 - 11.2003
High School Diploma -
Reynoldsburg High School Encore: Arts Communication & Design Academy