Echo Adams
Salem,OR
Summary
Dynamic customer service professional with a proven track record in problem-solving, collaboration, and enhancing customer satisfaction. Committed to improving workflow efficiency and delivering exceptional service.
Overview
13
13
years of professional experience
Work History
CSR
Salem Aviation Fueling
12.2020 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Manage fueling and concierge requests to be completed on a timely and satisfactory level.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with team members to enhance workflow efficiency and service delivery.
Front Desk Agent
Shilo Inn
06.2020 - 12.2020
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained accurate reservation records using hotel management software.
- Coordinated housekeeping and maintenance requests to enhance guest satisfaction.
CSR
Glacier Jet Center
06.2017 - 06.2019
- Managed client requests for aviation fuel orders, catering requests and hotel booking concierge services.
- Monitored inventory levels and coordinated restocking efforts to maintain supply readiness.
- Implemented feedback mechanisms to gather customer insights for continuous improvement initiatives.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CSR
Salem Aviation Fueling
04.2013 - 06.2017
- Managed customer fueling requests, hotel booking, car reservation, and catering services.
- Developed training materials to enhance onboarding processes for new employees.
- Led initiatives aimed at improving customer satisfaction scores through targeted strategies and follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
GED -
Chemeketa Community College
Salem, ORHigh School Diploma -
Home School
Salem, ORSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
CSR
Salem Aviation Fueling
12.2020 - Current
Front Desk Agent
Shilo Inn
06.2020 - 12.2020
CSR
Glacier Jet Center
06.2017 - 06.2019
CSR
Salem Aviation Fueling
04.2013 - 06.2017
GED -
Chemeketa Community College
High School Diploma -
Home School