Echo Levine
Boca Raton,FL
Summary
With over 20 years of multifaceted experience in the hospitality industry, I have specialized in the management of bars and restaurants, consistently demonstrating a deep commitment to the highest standards of service. I am a dedicated and results-driven professional, recognized for my successful track record in team leadership and optimizing business operations. As I continue to pursue excellence, I am seeking a dynamic opportunity with a prestigious company where I can utilize my comprehensive training and experience, embracing fresh challenges that foster both personal development and organizational advancement.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
J. Alexander’s
10.2022 - Current
- Oversee daily operations, ensuring efficient performance in food and beverage outlets
- Implement and uphold performance standards, policies, and procedures
- Direct shift meetings, assigning workstations to team members
- Ensure compliance with all health and safety regulations
- Coordinate team scheduling to maintain optimal staffing and make necessary adjustments
- Address and resolve guest complaints, emphasizing genuine connections and positive guest relations
- Recommend operational improvements to senior management
- Champion the core value of 'TEAM' in staff management and training
- Conduct performance evaluations, rewarding achievements and addressing areas of concern
- Demonstrate expertise in Micros POS, Resy Reservation systems, and Olo online ordering
- Lead and mentor a dynamic team of over 20 members
- Completed comprehensive 13-week training, gaining insight into all venue positions, including back-of-house operations.
Food and Beverage Supervisor
Firekeepers Casino Hotel
01.2022 - 09.2022
- Ensured compliance with Tribal, Federal, and Firekeepers policies and procedures
- Enforced performance standards, streamlining daily operations for efficiency
- Managed guest services and team interactions, prioritizing equitable relations
- Conducted shift meetings and assigned team workstations
- Upheld strict health and safety standards
- Assisted with team scheduling and addressed staffing needs
- Communicated areas of improvement to management
- Fostered positive guest relations, addressing, and resolving complaints
- Implemented safety training and maintained confidentiality protocols
- Led training initiatives and conducted performance reviews
- Utilized proprietary POS and reservation software
- Revised venue layouts using Excel and PowerPoint, enhancing team workflow
- Oversaw a dynamic team of over 20 members.
Customer Service Representative
McElroy Metal
10.2021 - 01.2022
- Delivered exemplary customer service, addressing product and service inquiries with accuracy and efficiency
- Supported the Light Gauge Customer Service Team through precise data entry and robust sales assistance
- Efficiently managed a high volume of incoming calls and relayed information to relevant departments
- Produced timely and accurate quotes, orders, and credit memos for both standard and special materials
- Addressed and resolved customer complaints, ensuring timely solutions and follow-ups for satisfaction
- Maintained comprehensive records of customer interactions and processed accounts
- Adhered to communication guidelines and company policies
- Demonstrated proficiency in Data Entry software and various office equipment
- Crafted blueprints for custom parts using tools such as graph paper and protractors to meet specific customer requirements
- Safety & Compliance
Safety & Compliance
PAE
06.2021 - 09.2021
- Oversaw and updated the Compliance Program to prevent unethical or improper conduct
- Led compliance training with emphasis on ethics and HHS policies
- Documented and addressed policy violations
- Identified and addressed areas of compliance vulnerability and risk
- Reported risk management activities to senior management
- Facilitated robust compliance communication within the organization
- Administered medication and performed COVID testing
- Trained staff and youth in proper PPE usage.
General Manager
Lucky Rooster
08.2020 - 06.2021
- Managed Front of House operations, ensuring efficiency and optimal staffing with a team of 20+
- Drove growth by curating advertising content on platforms like Adobe Photoshop and Canva
- Boosted sales with innovative specials and menu items, while maintaining the Front of House budget
- Collaborated with local businesses for fresh produce, integrating them into signature dishes
- Spearheaded product & fundraising events, and led the catering division, ensuring exceptional client satisfaction
- Launched a self-delivery service for Lucky Rooster & affiliated companies
- Proficient with Lavu POS, Host Me reservation systems, and 7shifts scheduling software.
Manager Trainee
Schuler’s Family Restaurant
07.2019 - 02.2020
- Acquired in-depth knowledge of Front of House operations and roles
- Developed expertise in wine and menu offerings
- Fostered customer relationships to encourage repeat business
- Ensured an outstanding dining experience for guests
- Coordinated and managed in-house banquets
- Proficient with Aloha POS software; supported daily team operations.
Regional General Manager
TRIGO HOSPITALITY
09.2018 - 07.2019
- Elevated to RGM in May 2019 after starting as an Assistant Manager
- Successfully revitalized both Beckley Road and Michigan Ave Pizza Huts in Battle Creek and Marshall, MI respectively
- Led a dedicated team of 20, emphasizing sales, quality, and customer service
- Demonstrated in-depth expertise in both Front of House and Back of House operations
- Managed all scheduling, food and dry goods ordering, and promotional activities.
Assistant Store Manager
Cottonwood Financial
09.2017 - 10.2018
- Managed loan processing from application to disbursement
- Maintained comprehensive customer records
- Conducted collection efforts for overdue loans
- Handled significant cash transactions efficiently
- Educated customers on the full range of product offerings
- Ensured top-notch customer service to both current and prospective clients
- Oversaw store opening and closing procedures.
Owner-Operator
Hi-Lite Drive
03.2017 - 05.2018
- Oversaw comprehensive Front and Back of House operations
- Led and developed a team of 20, emphasizing training, task assignment, and performance evaluations
- Crafted and implemented training materials, policies, and procedures
- Spearheaded sales initiatives, including menu innovations, specials, and targeted advertising
- Managed all social media content creation, leveraging Adobe Photoshop and Canva
- Handled bookkeeping, filing, and supported payroll functions
- Maintained fiscal responsibility with budgeting based on sales projections and growth
- Ensured adherence to health and safety protocols while ensuring a tidy workspace
- Assumed all roles as necessary to support operational needs.
Vault Teller II
MARSHALL COMMUNITY CREDIT UNION
04.2016 - 05.2017
- Managed and balanced in-house vaults
- Coordinated money orders via government websites
- Directed a team of 5+, including scheduling responsibilities
- Assisted in designing and implementing special promotions and projects
- Engaged with the community through attending special events and volunteering
- Maintained account confidentiality and processed member transactions
- Handled incoming checks using online databases
- Managed inactive accounts, executing proper correspondence actions
- Organized returned mail and ensured proper filing.
Red Hot Rewards Representative
Firekeepers Casino Hotel
07.2013 - 01.2016
- Adhered to Tribal, Federal, and Firekeepers-specific policies and procedures
- Issued RHR Club membership cards to guests and maintained an in-depth understanding of the RHR Club
- Offered courteous and efficient service, staying informed about the property and current/upcoming events
- Supported RHR Club Management and Executive Hosts with Club-related tasks
- Attended regular department meetings to ensure clear communication
- Addressed and resolved minor guest issues related to the RHR Club
- Upheld the strictest confidentiality standards.
Accounts Payable Clerk
Firekeepers Casino Hotel
01.2012 - 07.2013
- Managed financial tasks for the Accounts Payable Department, adhering to Tribal, Federal, and Firekeepers-specific policies and standards
- Processed and verified vendor invoices, ensuring accuracy and compliance with established timelines
- Addressed invoice and credit discrepancies by liaising with relevant departments
- Regularly reviewed vendor statements, resolving any inconsistencies or outstanding balances promptly
- Fostered and maintained strong relationships with vendors, keeping comprehensive vendor files
- Upheld strict confidentiality and provided top-tier guest service, always maintaining professional communication.
Manager
Hi-Lite Drive
06.2009 - 09.2011
- Oversaw both Front of House and Back of House operations
- Handled opening and closing duties for the store
- Led and directed a team of 20, stepping into various roles as required
- Upheld health and safety standards, ensuring a tidy and safe workspace
- Managed responsibilities efficiently while concurrently working a second job.
Assistant Manager
Cici's Pizza
09.2009 - 07.2010
- Managed overall property operations while balancing responsibilities from a second job
- Supervised front counter and food production for optimal consistency and efficiency
- Handled cash, performed money drops, and managed bank deposits
- Responsible for staff scheduling and bookkeeping
- Coordinated promotions and special events.
Office Administrator
Midwest Courier
10.2008 - 03.2009
- Managed and updated data in spreadsheets and reports
- Organized and scheduled meetings and events
- Handled dispatch operations for truck drivers
- Directed incoming calls and responded to company emails
- Assisted with Payroll, Accounts Payable, and Accounts Receivable tasks
- Performed basic clerical duties.
Medinah Country Club
05.2008 - 08.2008
Server Assistant, •Banquet
Michigan Ave Ventures
03.2003 - 09.2006
- Server
- Food Runner
- Busser
- Dishwasher
- Cashier
- Banquet Server
- Counter Assitant
Education
Associate of Arts - Business
Kellogg Community College
Battle Creek, MI2025
High School Diploma -
Marshall High School
Marshall, MI2007
Skills
- Operational Oversight: Proficient in daily restaurant management and efficiency optimization
- Team Leadership: Proven ability to motivate and manage diverse teams
- Financial Management: Skilled in budgeting, forecasting, and P&L analysis
- Customer Service: Excellence in maintaining high satisfaction levels and conflict resolution
- Menu & Vendor Relations: Expertise in menu development and vendor negotiations
- Tech Proficiency: Familiarity with POS systems and restaurant management software
- Compliance & Safety: Adherence to health and safety regulations
- Training & Development: Effective staff training and team-building strategies
Timeline
Restaurant Manager
J. Alexander’s
10.2022 - Current
Food and Beverage Supervisor
Firekeepers Casino Hotel
01.2022 - 09.2022
Customer Service Representative
McElroy Metal
10.2021 - 01.2022
Safety & Compliance
PAE
06.2021 - 09.2021
General Manager
Lucky Rooster
08.2020 - 06.2021
Manager Trainee
Schuler’s Family Restaurant
07.2019 - 02.2020
Regional General Manager
TRIGO HOSPITALITY
09.2018 - 07.2019
Assistant Store Manager
Cottonwood Financial
09.2017 - 10.2018
Owner-Operator
Hi-Lite Drive
03.2017 - 05.2018
Vault Teller II
MARSHALL COMMUNITY CREDIT UNION
04.2016 - 05.2017
Red Hot Rewards Representative
Firekeepers Casino Hotel
07.2013 - 01.2016
Accounts Payable Clerk
Firekeepers Casino Hotel
01.2012 - 07.2013
Assistant Manager
Cici's Pizza
09.2009 - 07.2010
Manager
Hi-Lite Drive
06.2009 - 09.2011
Office Administrator
Midwest Courier
10.2008 - 03.2009
Medinah Country Club
05.2008 - 08.2008
Server Assistant, •Banquet
Michigan Ave Ventures
03.2003 - 09.2006
Associate of Arts - Business
Kellogg Community College
High School Diploma -
Marshall High School
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