Edgar Gonzalez
Rochester,WA
Summary
Conscientious professional with extensive experience in multiple facets of the automotive industry from both a small family owned repair shop to a large corporate, state of the art, dealership. Ethical, responsible, and skilled at providing guidance, support and assistance to all team members. Strong organizational and management skills. Hardworking, passionate and committed to help team achieve company goals. Detail-oriented, organized and dependable with the ability to handle multiple projects simultaneously under pressure in a fast paced environment successfully.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Director
The Carstars
10.2023 - Current
- As Service Director oversee department operations with focus on quality and service to ensure exceptional customer experience.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Provide our service department with leadership, coaching, expense management, safety and loss prevention.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Manage approximately 45 phone calls, emails, and text messages per day from customers, vendors, team members, suppliers and sub-contractors.
Assistant Service Manager, Advisor, Shop Foreman
German Car Service
03.2019 - 10.2023
- As assistant service manager, advisor and foreman, daily duties include but not limited to: Training of new technicians as head of diagnostics and troubleshooting, service advising, parts ordering, and warranty claims.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Collaborate with ownership, management and other team members, to meet business goals.
- Managed technician teams to ensure timely completion of maintenance tasks and high-quality workmanship.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Established positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Directed daily operations of team of 4 technicians and 2 shop professionals.
- Trained 5 apprentices on industry standards, productivity, efficiency, and conflict resolution.
Certified BMW Master Technician, Smog Inspector
Stevens Creek BMW
11.2006 - 03.2019
- While learning manufacture specific procedures at dealership level, continued to acquire experience and completion of BMW specific courses related to design and component functionality
- Developed strong mechanical and troubleshooting aptitude with ability to manage multiple projects and work well under time and situational job site constraints in team environments as well as independently.
- With strong attention to detail and processes including reading, comprehending, writing, performing calculations, communicating orally, reasoning and analyzing.
- Upheld brand reputation through adherence to BMW guidelines during all repairs, ensuring vehicles met required specifications, including those outlined specifically for pre-owned certification.
- Serviced and repaired daily average of 7 vehicles in a fast paced enviornment of 120 daily appointments for 54 technicians.
Automotive Technician
Motor Sport Honda Service
01.1998 - 11.2006
- Performing diagnose, repair, install, and maintaining of parts and systems in Japanese manufactured vehicles with use of traditional hand tools and digital computer diagnostics to evaluate and correct malfunctions to manufacturer's factory standards in most automotive categories, including brands: Honda, Acura, Toyota, Lexus, Infiniti, Nissan, Mazda and Subaru.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining transparent communication throughout the service process.
- Upheld high workplace safety standards by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
Education
BMW Level 1 Master Certification - BMW Automotive Technology
BMW STEP Western Region Training Center
Ontario, CASmog Inspector Certification in Emissions CA - Automotive Engineering Technology
California Bureau of Automotive Repair
Santa Clara, CAAutomotive Technology Certificate - Automotive Technology
Chabot College
Hayward, CASkills
- Strategic Analytical Thinking & Planning
- Recruiting, Staff Development & Performance Analysis
- Automotive Industry Awareness
- Adaptability, Teamwork & Collaboration
- Problem-Solving Abilities & Relationship Building
- Attention to Detail & Quality Assurance
- Continuous Improvement & Staff Oversight
- Team Building, Training & Development
- Reconditioning & Warranty Claims
- Dealer Software CDK, Windows, Outlook, Quickbooks
- Project & Expense Management
- Phone Etiquette & Professionalism
- Organizational Skills & Task Prioritization
- Service Technician & Foreman Experience
Certification
- BMW Certification
- Air Conditioning Certification
- Motor Vehicle Inspection License
- Smog Inspector
- Driver's License
- ASE Certification
- ASE Master Automotive Technician Certification
Timeline
Service Director
The Carstars
10.2023 - Current
Assistant Service Manager, Advisor, Shop Foreman
German Car Service
03.2019 - 10.2023
Certified BMW Master Technician, Smog Inspector
Stevens Creek BMW
11.2006 - 03.2019
Automotive Technician
Motor Sport Honda Service
01.1998 - 11.2006
BMW Level 1 Master Certification - BMW Automotive Technology
BMW STEP Western Region Training Center
Smog Inspector Certification in Emissions CA - Automotive Engineering Technology
California Bureau of Automotive Repair
Automotive Technology Certificate - Automotive Technology
Chabot College
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