Ed Kangas
La Porte
Summary
Customer-Focused Professional experienced in delivering exceptional service in fast-paced environments. Enhanced customer relations through effective communication and a strong understanding of best practices across various fields. Committed to driving positive outcomes and fostering lasting client relationships.
Overview
23
23
years of professional experience
Work History
Independent Sales Agent, REALTOR
WorthClark Realty
Texas Gulf Coast
02.2016 - 07.2026
- Cultivated client relationships through effective communication,
- Negotiated contracts and facilitated transactions, ensuring compliance with local real estate regulations and best practices.
- Conducted property showings and open houses, showcasing features to attract potential buyers and generate interest.
- Implemented CRM systems for tracking leads and managing client interactions, improving workflow efficiency across sales processes.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Field Service Technician/ Service Manager
Marimon Business Systems
Houston, TX
04.2003 - 06.2016
- Diagnosed and repaired malfunctioning equipment, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance on office systems, enhancing operational efficiency and reliability.
- Collaborated with customers to identify service needs, delivering tailored solutions for improved satisfaction.
- Trained junior technicians on troubleshooting techniques and best practices for equipment maintenance.
- Managed inventory of parts and tools, ensuring availability for timely service delivery and repair tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Education
High School Diploma -
Wheaton H.S.
Wheaton, MDSkills
- Client relations
- Customer support
- Issue resolution
- Workload management
- CRM software
- Call handling
- Script adherence
- Customer service
- Problem-solving skills
- Building rapport
- Verbal and written communication
Timeline
Independent Sales Agent, REALTOR
WorthClark Realty
02.2016 - 07.2026
Field Service Technician/ Service Manager
Marimon Business Systems
04.2003 - 06.2016
High School Diploma -
Wheaton H.S.