Ed Monzon
Boston,MA
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Sales Operations - Data Entry Specialist
Zerto
Boston, MA`
12.2018 - Current
- Provide Support to Sales Team and Management by updating records in Sales Force on a Day to Day Basis
- Managed Co-Sell Desk, and acted as point of contact between Microsoft Representatives and Sales for Co-Sell deals.
- Compiled data and reviewed information for accuracy prior to input.
- Supported multiple departments with special projects
Enrollment Specialist I
Clin-Edge
Quincy, MA
07.2018 - 12.2018
- Taking inbound and making outbound calls for sponsor or site clients to pre-screen potential study candidates to increase enrollment goals in both English and Spanish.
- Meticulously collect and document project and subject data in Salesforce and other platforms.
- Learning multiple study protocols at once and alternating patient screening accordingly.
Data Entry
Blue Cross Blue Shield
Hingham, MA
12.2017 - 07.2018
- Process confidential medical information.
- Research incorrect data through various systems, and phone outreach and adjust accordingly.
Shift Supervisor
CVS Pharmacy
Milton, MA
09.2013 - 11.2017
- Responsible for supervising team, training new employees and ensuring that duties are completed within shift period.
- Responsible for monetary aspects of the store takings within shift.
- Monitored and maintained inventory for the store.
- Handled customer inquiries and complaints with utmost professionalism.
Customer Specialist
Best Buy
Braintree, MA
09.2006 - 10.2007
- Provided primary customer support to internal and external customers.
Education
BA - Communication
University of Massachusetts Boston
09.2013 - 05.2017
Timeline
Sales Operations - Data Entry Specialist
Zerto
12.2018 - Current
Enrollment Specialist I
Clin-Edge
07.2018 - 12.2018
Data Entry
Blue Cross Blue Shield
12.2017 - 07.2018
Shift Supervisor
CVS Pharmacy
09.2013 - 11.2017
BA - Communication
University of Massachusetts Boston
09.2013 - 05.2017
Customer Specialist
Best Buy
09.2006 - 10.2007
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