Jody Gledhill
Medford,OR
Summary
Detail-driven administrative professional with over 3 years of remote experience specializing in billing support, data entry, customer service, and utility management. Skilled in resolving billing issues and enhancing client satisfaction through detailed analysis and streamlined processes. Proficient in QuickBooks, Microsoft Office, and CRM systems, with a strong track record in legal documentation and records management. Meticulous attention to detail and effective communication ensure compliance and operational excellence in high-volume environments, driving client satisfaction and cost-saving initiatives.
Overview
10
10
years of professional experience
Work History
OPERATIONS & DATA ENTRY SPECIALIST (LEVEL IV)
ENGIE Impact (formerly Insight)
02.2022 - Current
- Entered high volumes of sensitive client data with precision, ensuring compliance with data protection regulations and consistently reducing error rates.
- Streamlined billing processes by introducing best practices, leading to marked gains in processing speed and reduced client inquiries.
- Optimize account setup to reduce onboarding time and ensure timely billing corrections.
- Communicate with vendors and clients using digital platforms to maintain strong relationships.
- Analyze utility billing data to identify cost-saving opportunities for clients.
- Enhance client satisfaction through substantial improvements in savings.
- Remote
CERTIFIED NOTARY SIGNING AGENT (INDEPENDENT CONTRACTOR)
Self-Employed
01.2021 - Current
- Coordinate notary services, ensuring document compliance and client satisfaction.
- Maintain regulatory standards for lenders and law firms, enhancing service reliability.
- Manage document prep and scheduling, improving operational efficiency.
- Support administrative tasks with precision, ensuring accurate client records.
- Facilitate collaboration with legal and financial entities, driving client trust.
- Remote/Home Office
DATA ENTRY & DOCUMENT COORDINATION SPECIALIST
RISE Law Group
10.2020 - 01.2021
- Entered high volumes of confidential client data with accuracy, ensuring compliance with legal data protection standards and minimizing error rates in sensitive legal records.
- Organized legal documents, improving team efficiency and case outcomes.
- Managed e-filing systems, ensuring accessible records.
- Drafted legal motions, aiding successful case resolutions.
- Coordinated with legal teams to draft subpoenas and motions, fostering clear communication and timely submission of essential paperwork.
- Reviewed case documents for accuracy, identifying discrepancies that led to more reliable legal filings and reduced potential delays.
DATA ENTRY SPECIALIST II
General Credit Services
12.2019 - 10.2020
- Entered extensive client data records of sensitive client information, ensuring compliance with data protection standards and reducing error rates.
- Supported billing with Quick Books, enhancing efficiency.
- Processed legal documents for compliance and accuracy.
- Improved data accuracy with meticulous attention to detail.
- Streamlined billing operations, reducing errors significantly.
- Demonstrated strong attention to detail and teamwork, contributing positively to a cohesive and productive work environment.
Education
PUBLIC NOTARY - undefined
State of Oregon
OregonCERTIFIED NOTARY SIGNING AGENT - undefined
State of Oregon
OregonDiploma - undefined
Redmond High School
Redmond, OR01.1993
Skills
- Remote Customer Service
- Data Entry
- Records Management
- Billing Analysis
- Microsoft Office
- Quick Books
- CRM Systems
- Legal Documentation
- Notary Services
- Document Management
- Event Coordination
Timeline
OPERATIONS & DATA ENTRY SPECIALIST (LEVEL IV)
ENGIE Impact (formerly Insight)
02.2022 - Current
CERTIFIED NOTARY SIGNING AGENT (INDEPENDENT CONTRACTOR)
Self-Employed
01.2021 - Current
DATA ENTRY & DOCUMENT COORDINATION SPECIALIST
RISE Law Group
10.2020 - 01.2021
DATA ENTRY SPECIALIST II
General Credit Services
12.2019 - 10.2020
PUBLIC NOTARY - undefined
State of Oregon
CERTIFIED NOTARY SIGNING AGENT - undefined
State of Oregon
Diploma - undefined
Redmond High School
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