Taniyah Witherspoon
TSI Services Ensured
Columbus,USA
5
years of professional experience
Results-driven professional specializing in remote customer support and services, adept at navigating HIPAA-compliant environments with precision. Extensive experience in insurance verification, data entry, and managing high-volume customer interactions ensures seamless service delivery. Demonstrates exceptional ability to work independently while maintaining accuracy, confidentiality, and productivity in remote settings. Committed to enhancing operational efficiency and delivering top-tier service in fast-paced environments.
Work History
Data Entry Clerk
3 Years 2 Months- Enter and maintain sensitive digital records with high accuracy
- Identify discrepancies and ensure confidentiality compliance
- Processed high volumes of data accurately using specialized software tools.
- Maintained organized records to ensure easy retrieval and reference.
- Conducted regular quality checks to verify data integrity and accuracy.
- Collaborated with team members to streamline data entry workflows.
- Implemented efficiency improvements that reduced processing time for data entry tasks.
- Completed data entry tasks with accuracy and efficiency.
Customer Service Representative
2 Years- Handled high-volume inbound calls and resolved billing inquiries
- Documented interactions accurately and met performance metrics
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Processed high volume of calls, maintaining composure under pressure.
- Collaborated with team members to streamline communication processes.
- Provided product knowledge and troubleshooting support to customers.
- Implemented feedback mechanisms to improve service delivery and response times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Associate of Science - Pharmacy Technician
High School Diploma
Skills
Remote Customer Service
HIPAA Compliance
Medical Terminology
Claims Processing
Data Entry
EMR/EHR Documentation
Multiline Phones
CRM Systems
Microsoft Office
Time Management
Conflict Resolution
Attention to detail
Customer Service-oriented
Timeline
Data Entry Clerk
TSI Services Ensured
06.2023 - CurrentRead More
Customer Service Representative
Alorica
06.2021 - 06.2023Read More
Carver High School
High School Diploma
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Miller-Motte College
Associate of Science from Pharmacy Technician
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