Edward Rea
Fords,NJ
Summary
Accomplished professional in operations management, recognized for strong relationship building and team mentorship. Expertise in analyzing performance metrics to implement effective process improvements, ensuring operational excellence and compliance with safety standards.
Overview
20
20
years of professional experience
Work History
Area Manager
Amazon
Somerset, NJ
10.2020 - Current
- Led operational teams to optimize fulfillment center workflows and enhance productivity.
- Developed training programs to upskill staff, improving efficiency across multiple shifts.
- Analyzed performance metrics, identifying trends to drive process improvements and strategic initiatives.
- Implemented safety protocols, ensuring compliance with company standards and reducing incident rates.
- Coordinated cross-functional projects, facilitating communication between departments to streamline operations.
- Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Amazon Associate/Process Assistant
Amazon
Robbinsville, NJ
03.2015 - 10.2020
- Streamlined operational workflows to enhance efficiency and reduce processing time.
- Trained new team members on standard operating procedures and safety protocols.
- Developed process documentation to ensure consistency and adherence to best practices.
- Collaborated with cross-functional teams to identify areas for operational improvement.
Dual Rate Supervisor
Mt. Airy Casino
Mount Pocono, PA
06.2012 - 06.2014
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented process improvements that enhanced team efficiency and guest satisfaction.
- Coordinated scheduling and staffing to optimize resource allocation across departments.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Calculated winnings to verify payment made by dealer.
- Resolved minor technical problems with gaming machines.
- Monitored integrity of games and players' pools for internal controls.
- Performed accurate and efficient dealing to follow gaming procedures.
- Boosted employee morale and job satisfaction with regular feedback sessions and recognition of achievements.
- Managed wagers from customers to credit or debit funds according to gaming outcomes.
- Notified table games leadership of irregularities in play for prompt resolution.
- Identified and supplied information to supervising personnel about suspected violators.
- Maintained strict compliance with industry regulations and company policies through comprehensive training initiatives.
- Increased customer satisfaction ratings by closely monitoring service quality and addressing issues proactively.
Casino Dealer
Borgata
Atlantic City, NJ
05.2006 - 06.2012
- Dealt various table games, ensuring compliance with gaming regulations and maintaining a fair play environment.
- Provided exceptional customer service, engaging players and enhancing overall gaming experience.
- Monitored game progress, managing bets and payouts accurately to ensure smooth operations.
- Collaborated with team members to resolve player disputes and improve service efficiency.
- Conducted regular audits of gaming tables to maintain compliance with internal controls and standards.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Education
High School Diploma -
Brick Memorial High School
Brick Township, NJSkills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Staff training and development
- Goals and performance
- Process improvement
- Talent review
Timeline
Area Manager
Amazon
10.2020 - Current
Amazon Associate/Process Assistant
Amazon
03.2015 - 10.2020
Dual Rate Supervisor
Mt. Airy Casino
06.2012 - 06.2014
Casino Dealer
Borgata
05.2006 - 06.2012
High School Diploma -
Brick Memorial High School