Edgar Rios
Pleasant Grove,UT
Overview
18
18
years of professional experience
Work History
SDR
Attyx
Lehi, Utah
12.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted customers in making decisions about products or services offered by the company.
- Identified customer needs and recommended appropriate solutions accordingly.
- Established strong working relationships with other departments within the organization.
- Followed up with customers after scheduled appointments were completed.
Account Executive
Vivint
Provo, Utah
01.2020 - 10.2024
- Proficient in Salesforce
- Sold inbound leads by determining customer needs through a consultative sales approach
- Systematically overcame objections from potential customers to consistently hit sales targets
- Network with top leaders and reps inside of Vivint's partners, ACN and Primerica to assist with setting up accounts
Channel Account Manager
Vivint
Provo, Utah
01.2019 - 02.2020
- Managed the Daily Install Rate for Vivint Channel Partners
- Created and used Excel documents to track the status of accounts throughout the day
- Managed and created relationships between teams and departments that are vital to the daily installation process
- Helped resolve escalated customers and accounts by working out a solution that is best for them and the company
Enterprise Account Manager
Vivint
Provo, Utah
03.2018 - 01.2019
- Cultivated relationship with key decision-makers within large organizations to ensure customer satisfaction and loyalty.
- Analyzed customer data to identify trends in usage, revenue, and profitability.
- Delivered presentations outlining product features, benefits and competitive advantages at conferences
Retail Manager
Vivint
Lakewood, California
07.2017 - 03.2018
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
Sales Support Specialist
Vivint
Provo, Utah
04.2015 - 07.2017
- Answered customer inquiries regarding products, pricing, and availability.
- Provided technical assistance to customers in configuring product settings.
- Maintained accurate records of customer orders and inquiries.
Processor and Data Specialist
Molding Box
Salt Lake City, Utah
02.2012 - 04.2015
- Molding Box specializes in shipping & fulfillment, as well as commercial printing services. Some of our services include warehousing, CD/DVD duplication, packaging, shipping and fulfillment, private labeling, and printing.As experts in the industry, we are highly proficient in performing all your business related activities for you, freeing you up to generate more orders for your business.
Sales Representative
PMI
Lehi, Utah
09.2011 - 01.2012
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
USPS Customer Service
Convergys
Orem, Utah
11.2008 - 06.2011
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
Fulfillment Specialist
Molding Box
Draper, Utah
07.2008 - 10.2008
- Received and processed incoming orders, ensuring accuracy of data entry.
- Organized and tracked shipments to ensure timely delivery.
- Maintained accurate inventory records and conducted cycle counts.
Lot Technician
Mercedez Benz
Lindon, Utah
11.2007 - 07.2008
- Performed daily vehicle inspections to ensure compliance with safety regulations.
- Assisted in locating, identifying, and tagging vehicles for auctions.
- Identified and reported any mechanical issues or damage to the appropriate personnel.
Janitor
Pleasant Grove Junior High
Pleasant Grove, Utah
10.2006 - 03.2007
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, Utah05-2007
Skills
- Sales presentation
- Competitor tracking
- Lead Development
- Goal-Oriented
- Full-cycle sales process
- Networking skills
- Sales process
- Professionalism
- Attention to Detail
- Active Listening
- Excellent Communication
- Problem-solving abilities
- Account Management
- Bilingual (Spanish/English)
Timeline
SDR
Attyx
12.2024 - Current
Account Executive
Vivint
01.2020 - 10.2024
Channel Account Manager
Vivint
01.2019 - 02.2020
Enterprise Account Manager
Vivint
03.2018 - 01.2019
Retail Manager
Vivint
07.2017 - 03.2018
Sales Support Specialist
Vivint
04.2015 - 07.2017
Processor and Data Specialist
Molding Box
02.2012 - 04.2015
Sales Representative
PMI
09.2011 - 01.2012
USPS Customer Service
Convergys
11.2008 - 06.2011
Fulfillment Specialist
Molding Box
07.2008 - 10.2008
Lot Technician
Mercedez Benz
11.2007 - 07.2008
Janitor
Pleasant Grove Junior High
10.2006 - 03.2007
High School Diploma -
Pleasant Grove High School