ServiceNow
Eddie Bhopal
Data Center Technician II
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Data Center Technician II
IES Communications
08.2023 - Current
- Installed data center equipment including racks, servers, network devices, and cabling.
- Pulled and terminated a variety of cables.
- Reduced downtime by promptly troubleshooting and resolving hardware-related issues.
- Ensures install, configure, test, troubleshoot hardware maintenance and server software.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Familiar with network cabling types, electrical & optical transceivers, server hardware and components.
Data Center Technician
Symtech Innovations
10.2019 - 08.2023
- Ensure the ongoing operations, availability/stability for DC infrastructure such as structured cabling, server hardware, network, and storage equipment.
- Installed and removed CPUs, memory, peripherals, and storage media
- Experience building servers (Dell, Cisco, Supermicro, etc.)
- Install and decommission infrastructure components per guidelines and change ticket orders.
- Basic incident handling, troubleshooting, and server hardware replacement/upgrades.
Education
Bachelor Of Science - Business Computer Information Systems
University of North Texas
Denton, TX 12.2018 -
Skills
Teamwork
Communication
Problem-Solving
Attention to Detail
Cable Management
Hardware Installation
Hardware/Software Repair
Fiber and Copper Cabling
Certification
CompTIA A+
Software
Nlyte
Microsoft Office
Timeline
Data Center Technician II
IES Communications
08.2023 - Current
Data Center Technician
Symtech Innovations
10.2019 - 08.2023
Bachelor Of Science - Business Computer Information Systems
University of North Texas
12.2018 -
Certified Scrum Master (CSM® - Scrum Alliance)
02-2018
CompTIA A+
09-2009