Eric Trevino
San Antonio
Summary
Accomplished Data Center Technician II with 1+ year of experience in server maintenance and network infrastructure deployment within high-performance data environments. Proven expertise in resolving complex hardware issues and executing high-speed network upgrades, contributing to an increase in data throughput. Hands-on experience in incident management, rapid troubleshooting, and restoring service availability in high-uptime environments. Demonstrated commitment to achieving a 99% SLA compliance rate for break-fix ticket resolution, ensuring operational excellence and minimal downtime. I advocate for a positive team culture by encouraging open communication, collaborative problem- solving. I promote knowledge sharing thru peer mentoring and training.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Data Center Technician II
Tek Systems (Microsoft)
San Antonio
01.2025 - Current
- Strong background in server maintenance, network infrastructure deployment, and break-fix operations.
- Adept at resolving complex hardware and connectivity issues, executing high-speed network upgrades, and ensuring compliance with safety and deployment protocols.
- Proven track record of completing tasks efficiently while meeting or exceeding key performance indicators (KPIs).
- Independently resolved complex break-fix tickets, ensuring minimal downtime and adherence to SLA targets.
- Conducted in-depth server and link investigations to identify and remediate performance bottlenecks and hardware failures.
- Adherence to strict data center security protocols, access controls and industry compliance standards.
- Specialized in resolving 'No POST' issues through BIOS diagnostics, component isolation, and firmware updates.
- Key contributor to the 400G network upgrade deployment team, installing and validating high-speed optical links across multiple data halls. Project completed ahead of schedule.
- Executed server startups and shutdowns using detailed checklists, SOPs, and email instructions, ensuring zero deviation from protocol.
- Collaborated with network engineers to align physical infrastructure with planned Network Design Tasks.
- Trained technicians on core network topology, digital tooling, cabling, and troubleshooting.
- Maintained high task throughput, consistently achieving or surpassing KPIs for resolution time, accuracy, and documentation quality.
- Assisted in resolving basic hardware failures, and escalating complex issues to senior technicians.
- Participated in routine maintenance windows, performing firmware updates, and system reboots.
- Played a pivotal role in deploying 400G network infrastructure, improving data throughput by 40%.
- Achieved a 99% SLA compliance rate for break-fix ticket resolution over consecutive quarters.
Technical Support Specialist
Spectrum
San Antonio
01.2024 - 12.2024
- Tech Support in a fast paced 24/7 environment, mastering technical aptitude, resourcefulness, adaptability, prioritizing and problem-solving with confidence.
- Supported 30 + million customers nationwide with a range of computer programs and tools.
- Utilization of sophisticated, cutting edge telecommunications and media technology to complete provisioning device configurations, troubleshooting and signal measurements.
User Support Specialist
ACI Learning Center
San Antonio
04.2023 - 06.2023
- Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues.
- Ensured physical security & common attacks while securing the wired and wireless local network.
- Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts.
Photographer
US Navy
Great Lakes
12.2005 - 08.2006
- Completed PH tech school at Fort Meade, MD.
- Honorable Discharge.
Education
User Support Specialist Program - ITIL, A+, Network+, Security+
ACI Learning
06.2023
Skills
- Break Fix Ticket Resolution
- Server & Network Link Investigation
- Startup & Shutdown Procedures (Checklists, SOPs, Email instructions)
- Post- Execution Quality Assurance
- Grounding, Staging, Labeling and Cabling Standards
- Responded to and resolved high-priority incidents affecting compute, storage, and network systems, reducing average downtime
- Network Design Task Execution
- KPI- Driven Task Management
- Tools: ServiceNow, Jira, DCIM, Multimeter, Fiber Testers, Cisco IOS, SNMP Tools
- Long range optical line systems
- Cloud WAN troubleshooting
- High performance computing, AI troubleshooting
- Hardware inspections, upgrade and preventative maintena
Certification
• Security +, 09/01/23
• ITIL Certification, 04/01/23 to 04/01/26
• CompTIA Network+
• CompTIA A+
• ITIL Certification, 04/01/23 to 04/01/26
• CompTIA Network+
• CompTIA A+
Timeline
Data Center Technician II
Tek Systems (Microsoft)
01.2025 - Current
Technical Support Specialist
Spectrum
01.2024 - 12.2024
User Support Specialist
ACI Learning Center
04.2023 - 06.2023
Photographer
US Navy
12.2005 - 08.2006
User Support Specialist Program - ITIL, A+, Network+, Security+
ACI Learning