Eddie Calcano
Doral,FL
Summary
Seasoned Associate Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong abilities around merchandising and brand presentation. Ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
25
25
years of professional experience
Work History
Associate Manager
Ralph Lauren
Miami, Florida
11.2017 - Current
- Created action plans and conducted floor set execution for the brand.
- Assisted in multiple new store opening, rebranding and preparations for AR photo shoots.
- Analyzed financial data to identify trends and areas for improvement.
- Maintained accurate records of employee attendance and payroll information.
- Managed daily workflow of team members to meet organizational goals.
- Tracked project milestones and communicated updates to stakeholders.
- Identified opportunities for process improvements and increased efficiency.
- Conducted regular performance reviews with direct reports.
- Provided guidance on complex projects ensuring deadlines were met.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Prioritized and delegated tasks for efficient completion within team environment.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Ralph Lauren
San Juan , Puerto Rico
10.2013 - 11.2017
- Created action plans and conducted floor set execution.
- Assisted in new store openings and early store projects for directives photo shoots.
- Delegated work to staff setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Manager
Gap Inc
New York, New York
09.1999 - 12.2012
- Created action plans and conducted floor set executions.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Union Hill HS
Union City, NJSkills
- Merchandising & Brand Presentation Management
- Department Management
- Results Analysis
- Staff Training and Development
- Public Speaking
- Project Management
- PowerPoint
- Staff Management
- Strategic Planning
- Financial Management
- Customer rapport
- Operations Management
Timeline
Associate Manager
Ralph Lauren
11.2017 - Current
Assistant Manager
Ralph Lauren
10.2013 - 11.2017
Assistant Manager
Gap Inc
09.1999 - 12.2012
High School Diploma -
Union Hill HS