Eddie Graham
Pascagoula,MS
Summary
Proven leader with extensive experience as a Shift Manager at Raising Cane's Restaurants, adept in customer service and team leadership. Excelled in implementing feedback initiatives and enhancing service quality, fostering high employee morale, and ensuring health compliance. Skilled in problem-solving and time management, significantly improving team performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Slim Chicken
12.2022 - 01.2025
Shift Manager
Raising Cane's Restaurants
12.2016 - 12.2022
- Implemented customer feedback initiatives for improved service quality.
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Conducted safety inspections to ensure compliance with health regulations.
- Facilitated team meetings to discuss performance metrics and strategic objectives.
Shift Manager
Moes Southwestern Grill
10.2013 - 12.2016
Shift Manager
Kfc Chicken
08.2007 - 09.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
05.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
Timeline
Assistant Manager - Slim Chicken
12.2022 - 01.2025
Shift Manager - Raising Cane's Restaurants
12.2016 - 12.2022
Shift Manager - Moes Southwestern Grill
10.2013 - 12.2016
Shift Manager - Kfc Chicken
08.2007 - 09.2013
Gautier High School - High School Diploma,
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