Eddie Leon Haywood
Minister/Business Owner/CEO
Dayton,Ohio
Summary
To obtain a challenging position in information technology where my technical skills, interpersonal skills and experience can be utilized.
Over 30 years of System Operations, Network/Client Server and Technical support. My experiences have provided an opportunity to work with the leading, state-of-the-art equipment.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Field Support Specialist/CRM
Premier Health Atrium Medical/Miami Valley Hospital
01.2006 - 01.2024
- Epic Application support, Performed fingerprinting to verify identities, Managed hardware deployment for client installations, customer/Client support, Completed system backup to ensure data safety, Performed server reboot to maintain system performance, offsite Technical support, etc
- Provided technical support for medical equipment, ensuring optimal functionality and reliability in clinical settings.
- Trained healthcare staff on equipment usage and troubleshooting techniques to enhance operational efficiency.
- Collaborated with cross-functional teams to resolve equipment issues, improving patient care delivery timelines.
Engineering Computer Services/Teleport Assistant/lab Technician
Sinclair Community College
01.2004 - 01.2004
- Application and pc hardware upgrading, OS Imaging, burning CD and servicing the Dean of Engineering division of Operation throughout Sinclair Community College engineering classrooms. Monitor and assist students with software application and course related material (MS-Word, PowerPoint, Excel, Access). Oversaw operations and compliance of teleport and lab center, ensuring efficient functioning and adherence to regulations. Executed student ID scans to ensure accurate tracking of participation and maintain the hardware component to its proficiency.
- Conducted routine laboratory tests to ensure accurate results and compliance with safety protocols.
- Assisted in preparation of samples, reagents, and solutions for various experiments and analyses.
- Maintained laboratory equipment by performing regular checks and calibrations to ensure optimal functionality.
AS400 System Operation Specialist
Avery Dennison/Sapphire Technical Service
01.2002 - 01.2002
- Operated console command center to manage system processes., robot scheduler, backups, submitting production jobs and responding to message queue alerts. Monitored and managed Maestro runbook jobs for operational efficiency., reviewing standard list of bends, for deadlocks and resource errors, adding space, restarting schedule jobs. Delivered on-call network, technical, and helpdesk support to clients and end-users. Applications: Citrix ICA Client, PeopleTools, Lotus Notes, Reflection/MFGPRO for UNIX Symantec's PcAnywhere Hardware; RS6000, IBM 3590, AS400, HP9000, Compaq Storage Works SSI 2020, TS1SA 300C
- Streamlined operational workflows, enhancing efficiency and reducing process bottlenecks.
- Coordinated cross-departmental projects, ensuring timely completion of key initiatives.
- Developed training materials for new team members, fostering knowledge transfer and skill development.
Mainframe System Operator/Technician Specialist 1
Akron General Medical I.S. Center/A.R.C.
01.2001 - 01.2002
- Responsibilities: Hospital service center, providing information services to (AGH) and area subsidiary hospitals to Akron General Hospital. Hardware, Software installation, Delivered client service and support to enhance user experience. Application:/Platforms: VMS/VSE, Zeke, Zeb, TSO, API, Service IT, NT-4.0, Chartmax, Windows 95,98,2000 TDM, GroupWise, Solimar, Maestro. Hardware: IBM OS390, HP9000, HP-Surestore Optical 600fx, IBM RS-6000, Compaq Proliant TFT5000 network servers, EMC-Connectivity, Xerox DocuPrint 92C, IBM 6262 Line printer.
- Monitored system operations to ensure optimal performance and reliability.
- Diagnosed and resolved technical issues within healthcare information systems.
- Implemented process improvements to enhance operational efficiency and service delivery.
MVS System Operator
Marconi Medical/Sapphire Technology
01.2000 - 01.2001
- Responsibilities: Managed operations for client base, Mainframe environment, monitoring and implementing schedule production jobs, resolving JCL errors, bends and restarting backups. troubleshot network alerts and provided technical support to end users. Handled various hardware systems; IBM 9073, AS400, HP9000, Citrix server. Utilized applications for system management; MS-NT 4.0, UNIX, Tivoli, Maestro, Lotus Notes, Remedy, Patrol, Zeke, Zeb, Roscoe, TSO.
- Operated complex medical imaging systems, ensuring optimal performance and reliability.
- Monitored system operations to identify and resolve technical issues promptly.
- Collaborated with engineering teams to implement system upgrades and enhancements.
Production Analyst II
Alltel Information Services - Twinsburg, Ohio
Twinsburg, Ohio
01.2000 - 01.2000
- Responsibilities: Implemented production changes to IBM Mainframe systems, troubleshot and monitored batch processes, and resolved JCL errors and spacing issues. Providing Client Service support, shutting down system for migration and upgrades, maintaining technical difficulties, and logging Wolf ticket trouble logs and resolutions. Monitored alerts for maestro backups and initiated scheduled production jobs daily. Application; CA-7 CA-11, Lotus Note, Tivoli, Wolf, Patrol, TSO, Zeke, Unix, NT-4.0 Hardware; OS390, HP9000, EMC connectivity.
- Analyzed production data to identify trends and improve operational efficiency.
- Collaborated with cross-functional teams to streamline reporting processes and enhance decision-making.
- Developed dashboards and visualizations using advanced analytics tools for performance tracking.
Midrange/Unix Operator
IBM Global/IMI - Alpharetta, GA.
Alpharetta, GA
01.1999 - 01.2000
- Operated AS400/HP9000 client base, processed batch and online applications, troubleshot issues, and provided technical support to clients.
- Operated complex machinery to ensure efficient production flow.
- Monitored equipment performance, identifying and resolving issues promptly.
- Trained new operators on safety protocols and operational procedures.
Client Server Console Operator
BellSouth/IMI - Tucker, GA.
Tucker, GA
01.1998 - 01.1999
- Responsibility: MVS and VAX client base operation, yellow page ads batch processing and backups, technical support, troubleshooting and system monitoring. Utilized applications including Tivoli, SQL, Zeke, Zeb, Solaris, and Oracle to support client operations. Managed equipment including IBM 3090 with Cyloid system, EMC connectivity, Digital, VAX 8700, HPUX, Sun Ultra Enterprise 6000, and NT Server.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained and mentored new staff on menu items and service standards.
UNIX Operator
Scientific Atlanta/Excel - Doraville, GA.
Doraville, GA
01.1998 - 01.1998
- Responsibilities: Network server support, Sun, HPUX, IBM MVS, Digital UNIX platform environment, Solaris and Oracle application and database backups, performing Windows NT system backup and troubleshooting and logging system errors.
- Operated machinery and equipment to ensure optimal production output.
- Monitored quality control processes to maintain product standards.
- Collaborated with team members to streamline workflow efficiency.
Computer Operator
Digital Corporation/TAC - Alpharetta, GA.
Alpharetta, GA
01.1997 - 01.1998
- Responsibilities: Client base operations, performing system backup, restore, network troubleshooting, downloading files, monitoring daily NT server batch processing. Managed equipment including Maestro UNIX application, Omniback tape backup, UNIX RS6000, EMC connectivity, Perkins Elmer/Tivoli, HP K Class 9000, DLT tape library 4/48, Digital Storage Works 8400 5/300, 8200 5/440, Alpha Server 2100, 1000 4/266, Sun Ultra Enterprise 6000, Solaris and Oracle database.
- Operated and monitored computer systems to ensure optimal performance and reliability.
- Conducted routine system checks to identify and resolve operational issues promptly.
- Managed data entry processes, ensuring accuracy and consistency across various platforms.
Computer Operator
Egleston Children’s Hospital - Atlanta, GA.
Atlanta, GA
01.1994 - 01.1997
- Responsibilities: Ensured system integrity for remote network users and provided technical support for PC users, enhancing user experience. Performed backups and processed daily production jobs, downloaded files, and printed payroll checks, ensuring timely operations. Managed operations of multiple systems including IBM IDX 6000/RS, HP9000, VAX 6000, and others, facilitating seamless production workflows.
- Operated and monitored computer systems to ensure optimal performance and reliability.
- Troubleshot technical issues, minimizing downtime and maintaining system integrity.
- Assisted in data processing tasks, ensuring accuracy and timely completion of reports.
Computer Operator
Information America - Atlanta, GA.
Atlanta, GA
01.1993 - 01.1994
- Processed information database files for agency, lawyers, businesses, and affiliates.
- Operated and monitored computer systems, ensuring optimal performance and minimal downtime.
- Troubleshot hardware and software issues, implementing timely solutions to restore functionality.
- Managed data entry tasks with a focus on accuracy and consistency across multiple platforms.
System Operator I
American Express Vacations - Atlanta, GA.
Atlanta, GA
01.1984 - 01.1993
- Responsibilities: Delivered worldwide wholesale vacation packages for the travel agent community through a division of American Express. Monitored and maintained digital and IBM computer equipment systems to ensure operational continuity. Managed operations, diagnostics, and problem-solving events during my shift. This included coordinated processing of production jobs, provided routine technical support for users and remote sites. Trained new employees on day-to-day responsibilities to meet daily and monthly deadlines. Network troubleshooting when lines went down; transmission of data files and print queue files released during specific scheduled hours. Nightly and weekly (incremental, standalone and full image) backups. Created and distributed daily reports, invoices, and vouchers to facilitate accurate financial tracking. Hardware knowledge: VAX 6000-410; 6000-550, VAX 8700; 780-785, IBM 6000, 300, LN03, 2200, Xerox 4050, LN06-A2 Printer, telex Raytheon equipment; Commtex CX-80 and Hewlett Packard LaserJet III.
- Operated and monitored complex systems to ensure seamless travel operations.
- Collaborated with cross-functional teams to enhance service delivery for clients.
- Implemented process improvements to optimize operational efficiency and reduce downtime.
Computer Operator
Atlanta Journal/Constitution - Atlanta, GA.
Atlanta, GA
01.1984 - 01.1987
- Maintained and operated a high-powered text processing system called ATEX 9000, which interacted with the 3084Q IBM mainframe and handled advertising, wire services, obituaries, and headliners. Monitored and provided technical support for intricate patch terminal pads and a satellite dish that transmitted wire copies across the country for remote and local users.
- Monitored and operated computer systems to ensure optimal performance and reliability.
- Executed routine system backups and data preservation tasks to maintain integrity.
- Collaborated with IT teams to troubleshoot hardware and software issues effectively.
Computer Operator
National Data Corporation - Atlanta, GA.
Atlanta, GA
01.1978 - 01.1984
- Performed various computer operator functions for credit card processing and billings, including utility runs, Sysgen, file purging, sysClean, dumping files to tapes, file transmissions, and manual system shutdown and reboots.
- Monitored system operations and resolved technical issues to ensure optimal performance.
- Operated various computer systems and software applications for data entry and processing tasks.
- Maintained accurate documentation of system logs and user activity for compliance purposes.
Education
A+ - MCSE Certification Training
Sinclair Community College
Dayton, OH01-2002
Unix Basic
Professional Tech / Alltel Communication Inc.
Twinsburg, Ohio01-2000
Multivendor System Administrator
Georgia State Institute Of Technology
Atlanta, GA01-1999
Psychology
Wilberforce University
Wilberforce, Ohio01-1975
Skills
- On-site support
- Remote support
- Wireless networking
- Hardware installation
Accomplishments
I oversee a 501c non-profit organization called "The Storehouse Ministry and currently service senior citizen in health care transportation.
Certification
Martin Luther Community Service Award and Volunteer Chaplaincy in Monday Program Prison System.
Timeline
Field Support Specialist/CRM
Premier Health Atrium Medical/Miami Valley Hospital
01.2006 - 01.2024
Engineering Computer Services/Teleport Assistant/lab Technician
Sinclair Community College
01.2004 - 01.2004
AS400 System Operation Specialist
Avery Dennison/Sapphire Technical Service
01.2002 - 01.2002
Mainframe System Operator/Technician Specialist 1
Akron General Medical I.S. Center/A.R.C.
01.2001 - 01.2002
MVS System Operator
Marconi Medical/Sapphire Technology
01.2000 - 01.2001
Production Analyst II
Alltel Information Services - Twinsburg, Ohio
01.2000 - 01.2000
Midrange/Unix Operator
IBM Global/IMI - Alpharetta, GA.
01.1999 - 01.2000
Client Server Console Operator
BellSouth/IMI - Tucker, GA.
01.1998 - 01.1999
UNIX Operator
Scientific Atlanta/Excel - Doraville, GA.
01.1998 - 01.1998
Computer Operator
Digital Corporation/TAC - Alpharetta, GA.
01.1997 - 01.1998
Computer Operator
Egleston Children’s Hospital - Atlanta, GA.
01.1994 - 01.1997
Computer Operator
Information America - Atlanta, GA.
01.1993 - 01.1994
System Operator I
American Express Vacations - Atlanta, GA.
01.1984 - 01.1993
Computer Operator
Atlanta Journal/Constitution - Atlanta, GA.
01.1984 - 01.1987
Computer Operator
National Data Corporation - Atlanta, GA.
01.1978 - 01.1984
Unix Basic
Professional Tech / Alltel Communication Inc.
Multivendor System Administrator
Georgia State Institute Of Technology
Psychology
Wilberforce University
A+ - MCSE Certification Training
Sinclair Community College