Eddie Lummus

Service Corporation International

Atlanta, GA

05.1980 - Current

Developed and implemented marketing plans to increase brand awareness, market share, and customer loyalty.
Maintained up-to-date knowledge of relevant laws and regulations.
Maintained up-to-date knowledge about current industry trends and best practices.
Identified potential areas for improvement in existing processes and procedures.
Developed key performance indicators for measuring success of campaigns and initiatives.
Met with client families to discuss service options and pricing plans.
Supervised staff on duty during viewings, funerals or memorial services.
Evaluated employee performance through observation and review of written documentation.
Implemented strategies designed to improve customer satisfaction ratings from surveys conducted by external agencies.
Ensured compliance with state licensing standards as well as federal regulatory requirements.
Oversaw day-to-day operations of the company while coordinating with staff members.
Identified potential risks associated with operations and developed mitigation strategies.
Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
Implemented successful business strategies to increase revenue and target new markets.