Eddie Ortiz
Fresno,CA
Summary
Aspiring professional seeking to leverage proven skills and experience towards attaining a management position within a dynamic company. With a dedication to excellence and a track record of achievement, I aim to contribute positively to organizational growth while continually developing my leadership abilities
Overview
5
5
years of professional experience
Work History
Sales and Service Specialist
Bridgestone/Firestone
05.2022 - Current
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
Temp Sales Consultant
CarMax
12.2021 - 05.2024
Parts Specialist/Supervisor
O’Reilly Auto Parts
04.2020 - 12.2021
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
Retail Associate/Customer Service
The HomeDepot
10.2020 - 01.2021
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Tracked inventory levels for restocking purposes.
- Organized backroom storage areas for efficient access to merchandise.
Team Member/Cook
Panda Express
03.2019 - 09.2020
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Ensured that all safety protocols were followed at all times.
- Created weekly staff schedules to ensure adequate coverage.
- Managed store operations during absence of Store Manager or Assistant Manager.
Education
Sunnyside High School
01.2020
Skills
- Deadline-Oriented
- End Point Configurations
- Ms Office Expertise
- Task Prioritization
- Time Tracking
- Problem-Solving
- Calendar Management
- Operations Oversight
- Business Planning
- Store Organization
Position Overview
While being a Service advisor/writer along with performing tasks within the shop my duties and responsibilities are to ensure every customer comes in and leaves with exactly what they had came in initially for along with being able to provide them the correct services need for their vehicle maintenance, along with also being able to meet daily and monthly quotas, as well as being able to perform the minimal service tasks such as performing oil changes, tire replacements and tire patches, I also ensure that the technicians are completing the tasks in a timely and efficient manner.
Experience Accomplishments
- Panda Express, 03/01/19, 09/01/20, Team member/Cook
- California Shine Construction, 04/01/18, 02/01/19, Front desk/Customer Service
- The HomeDepot, 10/01/20, 01/01/21, Retail Associate/Customer Service
- O’Reilly Auto Parts, 04/01/21, 12/01/21, Parts Specialist/Supervisor
- CarMax, 12/01/21, 05/22/22, Temp Sales Consultant
- Bridgestone/Firestone, 05/01/22, Present, Sales and Service Specialist
Affiliations
- Fishing
- Hiking
- Mechanical Repairs
Languages
English
Professional
Spanish
Professional
Accomplishments
- Outsold the store manager and service manager within one year, demonstrating exceptional sales performance and exceeding targets.
- Recognized by peers and customers alike for outstanding efforts and exceptional skills in the workplace.
- Proven track record of exceeding expectations and consistently achieving high levels of customer satisfaction.
References
References available upon request.
Timeline
Sales and Service Specialist
Bridgestone/Firestone
05.2022 - Current
Temp Sales Consultant
CarMax
12.2021 - 05.2024
Retail Associate/Customer Service
The HomeDepot
10.2020 - 01.2021
Parts Specialist/Supervisor
O’Reilly Auto Parts
04.2020 - 12.2021
Team Member/Cook
Panda Express
03.2019 - 09.2020
Sunnyside High School
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